Junior Operations & Product Ops Associate

Teya; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible working hours

GymPass health support

Maternity/paternity leave options

Cycle-to-Work Scheme

Health and Life Insurance

Pension Scheme

25 days annual leave

Job summary

Teya in London is seeking a proactive Internal Operations Junior Associate to bridge frontline teams (Customer Support, Sales, ISA) with Product and Engineering. You’ll identify recurring issues, categorize them, and drive efficient resolutions while designing scalable workflows.

This role emphasizes understanding operational challenges, improving processes, and delivering better experiences for merchants and frontline users. A collaborative, proactive attitude is essential as the team forms.

Qualifications

• Hands-on experience in operations: Customer Support, Sales Support, or Logistics.
• Strong ownership and follow-through: initiative from identification to resolution.
• Clear, structured communication to diverse teams.
• Comfort with ticketing systems and structured workflows.
• Analytical ability to identify patterns in tickets or feedback.
• Process-oriented mindset for documenting and improving workflows.
• Tech-savviness with multiple platforms and logs.

Skills

Ticketing systems

Ownership

Communication

Process design

Analytical thinking

Tech-savviness

Collaboration

Tools

Looker

Tableau

SQL basics

Job description

Teya in London is seeking a proactive Internal Operations Junior Associate to bridge frontline teams (Customer Support, Sales, ISA) with Product and Engineering. You’ll identify recurring issues, categorize them, and drive efficient resolutions while designing scalable workflows.

This role emphasizes understanding operational challenges, improving processes, and delivering better experiences for merchants and frontline users. A collaborative, proactive attitude is essential as the team forms.