Growth-Focused Operations Associate (London)

Havenwise; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A climate tech startup in the City of London is looking for an Operations Associate to enhance customer support and streamline operations. The ideal candidate will have a founder-like mindset and experience in engaging users. Responsibilities include answering customer queries, implementing support automation, and contributing to product roadmap based on user feedback. This role offers competitive compensation and a chance to make a significant impact in the startup's growth.

Qualifications

• Founder-like mindset and dedication to work.
• Energized by user engagement.
• Proficiency in processing technical information.

Responsibilities

• Answer user questions during onboarding and usage.
• Implement automation to improve customer support.
• Identify themes from customer feedback for product improvement.
• Produce and enhance content for help centre.
• Build dashboards to track operations metrics.
• Support key projects with data analysis.

Skills

Founder-like mindset

Ability to engage with users

Independently spot improvements

Technical information processing

Positive attitude

Experience in B2C

Job description

A climate tech startup in the City of London is looking for an Operations Associate to enhance customer support and streamline operations. The ideal candidate will have a founder-like mindset and experience in engaging users. Responsibilities include answering customer queries, implementing support automation, and contributing to product roadmap based on user feedback. This role offers competitive compensation and a chance to make a significant impact in the startup's growth.