Junior Operations Coordinator

Oddlygood Group; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Oddlygood Group in London is seeking a Junior Operations Coordinator to join our UK/International Supply Chain team. This full‑time role keeps orders moving from customer requests to delivery, collaborating with warehouse partners and internal teams to ensure high service levels and smooth operations.

You’ll handle order fulfilment, invoicing, stock reviews and office coordination, using Excel to analyse data and improve efficiency.

Qualifications

• Experience in handling order fulfilment and customer operations.
• Strong organizational skills and attention to detail.
• Excellent communication and proactive problem-solving abilities.
• Familiarity with Excel for data analysis and reporting.
• Ability to work collaboratively with internal teams and external partners.

Responsibilities

• Manage a number of customer accounts from an operational perspective.
• Process manual and EDI orders accurately and on time.
• Coordinate with Operations, Planning and Sales on stock and product updates.
• Respond to customer queries and resolve issues professionally.
• Support delivery performance by monitoring OTIF and resolving fulfilment challenges.
• Generate and submit invoices and act as first contact for credit control.
• Review KPIs and suggest improvements to processes.

Skills

Order management

Customer operations

Communication

Proactive mindset

Prioritisation

Attention to detail

Tools

Excel

Job description

We’re spreading plant-based joy for a bolder, brighter, tastier future across Europe. Oddlygood®, born in Finland in 2018, creates plant-based delights – from lip-smacking drinks to creamy “gurts” and delicious desserts. Rude Health®, founded in London in 2005, inspires healthy choices as a celebration, not a sacrifice, bringing joy to everyday eating with bold, natural plant-based drinks and cereals full of flavour and life.

Together, we’re building Europe’s leading challenger in plant-based foods – competing with the biggest names and doing it our way: with taste, creativity, and sustainability at the heart of everything we do.

About the role

We are looking for a Junior Operations Coordinator to join our UK/International Supply Chain team in London. This is a full‑time position. In this hands‑on role, you will help keep orders moving smoothly from customer request to delivery, working closely with our warehouse partners, internal Operations, Planning and Sales teams, and key B2B customers. You will play an important part in delivering high service levels, efficient order processing and great customer experience.

What you’ll be doing

Order fulfilment and customer operations

• Manage a number of customer accounts from an operational perspective, building strong relationships with customers and internal teams.
• Process manual and EDI orders accurately and on time, ensuring the correct stock requirements are captured.
• Work closely with Operations, Planning and Sales to stay aligned on new products, stock availability and customer needs.
• Respond to customer queries and help resolve issues in a friendly, professional and solution‑focused way.
• Support delivery performance by monitoring OTIF and troubleshooting order fulfilment challenges where needed.
• Generate and submit invoices and act as the first point of contact for credit control follow-up.
• Review KPIs and suggest practical improvements to make our processes more efficient.

Warehouse and logistics coordination

• Liaise with our third‑party warehouse partner, supporting day‑to‑day logistics and helping solve operational issues as they arise.
• Review stockholding and work with the Planning team to flag potential understock or overstock situations.
• Support monthly stock reconciliations and contribute to accurate inventory management.

Process improvement and office coordination

• Use Excel and analytical thinking to review sales, stock and logistics data and identify opportunities to improve efficiency.
• Help improve existing systems and support the implementation of new Operations processes.
• Monitor logistics performance and contribute ideas for continuous improvement.
• Take ownership of practical London office coordination tasks, including office supplies, facilities matters and general day‑to‑day organisation.

What we’re looking for

• Strong organisational skills and excellent attention to detail.
• A confident communicator who enjoys working with both internal teams and external partners.
• A proactive, solution‑focused mindset and the ability to spot issues before they become problems.
• The ability to prioritise, meet deadlines and stay calm when plans change.
• Energy, curiosity and motivation to grow with a fast‑moving business.
• Experience with Microsoft Excel is preferable.

Why join us?

This is a great opportunity to build your operations and supply chain experience in a growing plant-based food business. You will join a collaborative team where your attention to detail, initiative and practical problem‑solving will make a visible difference every day.

If you have any questions about the role, please contact Iona Whitehead by email at [e-mail].