Junior Operations Analyst

TN United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Junior Operations Analyst to join their Command Centre in Southampton. This role involves providing 24/7 Level 1/2 infrastructure monitoring support across various brands, focusing on incident management and problem diagnosis. Ideal candidates will possess strong communication skills, a customer-focused mindset, and the ability to work under pressure. With a commitment to inclusivity and personal growth, this company offers a supportive environment for all backgrounds. If you're eager to develop your skills in a dynamic setting, this opportunity is perfect for you.

Benefits

Private Health Care

Pension Scheme

Holiday Entitlement

Staff Discounts

Share Plans

Life Assurance

Bonuses

Qualifications

• Good GCSE grades, especially in English & Math.
• An IT qualification is advantageous.

Responsibilities

• Monitor IT production services across Kingfisher PLC brands.
• Resolve production incidents following established procedures.

Skills

Customer Focus

Communication Skills

Problem Diagnosis

Teamwork

Agility

Organizational Skills

Time Management

Curiosity

Education

GCSE in English

GCSE in Math

IT Qualification

Tools

Microsoft Windows

MS Excel

Job description

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We’re Kingfisher, a team made up of over 78,000 passionate people who bring Kingfisher — and all our other brands: B&Q, Screwfix, Brico Depot, Castorama, and Koctas — to life. We aim to become the leading home improvement company and grow the largest community of home improvers worldwide. That’s where you come in.

At Kingfisher, our customers and colleagues come from diverse backgrounds. We are committed to equality and inclusivity, regardless of age, gender, marital or civil partnership status, colour, ethnicity, culture, religious or philosophical beliefs, political opinions, disability, gender identity, gender expression, or sexual orientation. Our office is based in Southampton.

Junior Operations Analysts (JOA) work in the Command Centre, providing 24/7 Level 1/2 infrastructure monitoring support for all Kingfisher banners. This critical role involves incident management, identifying and reporting issues on live applications, and performing initial problem diagnosis and recovery, escalating to specialized teams as necessary.

What’s the job

1. Work 12-hour shifts (24x7) managing IT services per Kingfisher policies.
2. Monitor IT production services across Kingfisher PLC brands.
3. Collaborate with experienced team members to develop business knowledge and skills.
4. Show interest in retail trends, especially online customer needs.
5. Resolve production incidents following established procedures and coordinate with technical teams for complex issues.
6. Build effective relationships with colleagues for seamless operations.
7. Maintain general knowledge of IT tools like Microsoft Windows and MS Excel.
8. Communicate effectively, both verbally and in writing.
9. Quickly learn new skills.
10. Focus on customer needs and work under pressure effectively.
11. Work well in a team, demonstrating good organizational and time management skills.
12. Be reliable, conscientious, and hold good GCSE grades, especially in English & Math. An IT qualification is advantageous.
13. Shift timings: Days 07:30-19:30, Nights 19:30-07:30, with overtime opportunities.

What you'll bring

Customer Focus: Enhance customer experience, listen actively, use data for decisions.

Humanity: Act with respect and integrity.

Curiosity: Build and share new ideas, learn continuously.

Agility: Work with trust, pace, and adaptability, aiming for practical solutions.

Inclusivity: Embrace diversity, self-awareness, and continuous learning.

Accountability: Take ownership, understand and align with Kingfisher’s goals.

We welcome applications from all backgrounds, even if you don’t meet 100% of the requirements. We offer an inclusive environment that values innovation and personal growth. Learn more about our Diversity & Inclusion initiatives.

Our benefits include private health care, pension scheme, holiday entitlement, staff discounts, share plans, life assurance, bonuses, and more. Our core behaviours focus on customer focus, humanity, curiosity, inclusivity, agility, and accountability.