Junior Ocean / Road Import Clerk

Right Now Recruitment; London Borough of Hounslow; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Training & development

Office-based role

Job summary

Right Now Group in Feltham, Middlesex, is seeking a Junior Ocean / Road Import Clerk to support the import team with coordination of international shipments. You will work closely with customers, overseas agents, shipping lines and transport providers to ensure smooth progression from origin to final delivery.

The role offers full training and development within ocean and road import operations, with a busy, friendly team, and a clear path to grow within the freight forwarding industry.

Qualifications

• Strong communication skills and a professional customer-focused approach.
• Excellent attention to detail and accuracy when processing shipment information.
• Well-organised with time-management skills and ability to prioritise tasks.

Responsibilities

• Assist with the coordination and processing of ocean and road import shipments, ensuring consignments are handled efficiently.
• Enter shipment details accurately into the freight management system.
• Monitor shipment arrivals and track cargo movements, updating records throughout the import process.
• Liaise with overseas agents, shipping lines, customers, hauliers and suppliers to coordinate shipment requirements.
• Prepare and process import documentation, including Bills of Lading and customs paperwork.

Skills

Communication

Attention to detail

Organisational skills

Customer-focused

Teamwork

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Junior Ocean / Road Import Clerk - Feltham

Right Now Group are recruiting for a Junior Ocean / Road Import Clerk to join our client, a growing freight forwarding business based in Feltham, Middlesex.

This is an excellent opportunity for someone looking to start or develop their career within freight forwarding, joining a busy import team handling international sea and road freight shipments.

The successful candidate will assist with the day-to-day coordination of import shipments, working closely with customers, overseas agents, shipping lines and transport providers to ensure cargo moves smoothly from origin through to final delivery.

We are keen to hear from candidates with previous experience in freight forwarding, logistics or administration, as well as individuals with a genuine interest in the industry and a willingness to learn. Full training and development will be available to help the successful candidate build their knowledge of ocean and road import operations.

Key Responsibilities of a Junior Ocean / Road Import Clerk

• Assist with the coordination and processing of ocean and road import shipments, ensuring consignments are handled efficiently.
• Enter shipment details accurately into the company's freight management system.
• Monitor shipment arrivals and track cargo movements, keeping records updated throughout the import process.
• Liaise with overseas agents, shipping lines, customers, hauliers and other suppliers to coordinate shipment requirements.
• Prepare, check and process import documentation, including Bills of Lading and relevant customs paperwork.
• Assist with customs clearance procedures and liaise with relevant parties to resolve documentation queries.
• Arrange deliveries with transport providers and ensure customers are kept informed of shipment progress.
• Respond to customer enquiries professionally and promptly, providing updates and resolving routine queries.
• Maintain accurate shipment files, customer records and operational documentation.
• Support the wider Ocean / Road Import team with administrative duties, filing and general operational tasks.
• Work closely with colleagues to ensure deadlines are met and a high standard of customer service is maintained.

Skills & Experience Required for a Junior Ocean / Road Import Clerk

• Good communication skills and a professional, customer-focused approach.
• Strong attention to detail and accuracy when processing shipment information and documentation.
• Good organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Basic knowledge of Microsoft Office, including Outlook, Excel and Word.
• Ability to work effectively within a busy, fast-paced environment.
• A positive attitude and willingness to learn new systems and freight forwarding procedures.
• Ability to work independently when required while contributing to a wider team.
• Previous experience in freight forwarding, logistics or administration would be advantageous but is not essential.
• An understanding of ocean freight, road freight, import documentation or customs clearance would be beneficial.

Personal Attributes

• Eager to learn and develop a long-term career within freight forwarding.
• Reliable, dependable and organised.
• Professional and courteous when dealing with customers, suppliers and colleagues.
• Proactive, adaptable and willing to assist other members of the team.
• Able to manage competing priorities while maintaining accuracy and attention to detail.

Salary & Benefits - Junior Ocean / Road Import Clerk

• Salary: £26,000 - £28,000 per annum, depending on experience.
• Location: Feltham, Middlesex.
• Hours: Monday to Friday, 09:00-17:30, or as required by business needs.
• Working Arrangement: Fully office-based, five days per week.
• Training & Development: Opportunity to develop practical experience across ocean and road import operations and progress within the freight forwarding industry.

Why Apply?

This is a great opportunity for someone looking to establish or develop their career in freight forwarding with a growing business. You will gain hands‑on experience coordinating international import shipments, working with overseas agents and transport providers, and developing your understanding of customs procedures and import documentation.

If you are organised, motivated and keen to build a career in ocean and road freight,