Junior Network Support Engineer: Learn & Grow

RedRock Resourcing; Harrogate; On-site; GBP 28,000 - 30,000; Full time

Job summary

RedRock Resourcing is seeking a Junior/Graduate Network Support Analyst/Engineer in Harrogate. The role targets rapid growth and development within a busy network support function, offering a structured path to gain expertise in SD-WAN, VoIP, and data centre environments.

You will handle front-line fault resolution, work with vendors and internal teams, and communicate clearly with customers while ensuring SLAs are met. A weekend shift pattern or after-hours cover may apply as part of the role.

Qualifications

• Must have a technical mindset with a desire to learn complex networking topics quickly.

Responsibilities

• Front-Line Resolution: troubleshoot and resolve complex issues via phone and email.

Skills

Technical mindset

Enthusiasm to learn

Customer service

Verbal communication

Written communication

1st/2nd line support experience

Education

Cisco CCNA

SIP School SSCA

ITIL Foundation awareness

Tools

Cisco equipment

Meraki

Fortinet

Huawei

OneAccess

Broadworks SIP Telephony

Polycom

Cisco WebEx

Teams

Job description

RedRock Resourcing is seeking a Junior/Graduate Network Support Analyst/Engineer in Harrogate. The role targets rapid growth and development within a busy network support function, offering a structured path to gain expertise in SD-WAN, VoIP, and data centre environments.

You will handle front-line fault resolution, work with vendors and internal teams, and communicate clearly with customers while ensuring SLAs are met. A weekend shift pattern or after-hours cover may apply as part of the role.