Junior Network Operations Analyst

Elanco; Hook; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in animal health is seeking a Junior Network Operations Analyst to assist in maintaining their IT infrastructure across global operations. This role supports the Network Operations Manager in ensuring services are delivered reliably and efficiently. Ideal candidates have a background in IT operations, networking concepts, and strong problem-solving skills.

Qualifications

• Experience in IT operations or service delivery function.
• Knowledge of ITSM processes including Incident, Problem, Change, and Release.
• Experience working with outsourced partners to deliver IT services.

Responsibilities

• Support the Network Operations Manager with daily network activities.
• Ensure successful delivery of Network Services to 70 sites globally.
• Engage in Service Operations tasks across lifecycle phases.

Skills

Analytical Skills

Problem Solving

Organizational Skills

Tools

Service Now

Job description

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

We are looking for a passionate Network Operations Analyst to work with our Network Operations Manager to help us manage and improve stability globally across our IT infrastructure landscape.

The Operations team is a largely outsourced function, having partnered with a small number of strategic partners. This role will be key in embedding our unique and forward-thinking Service Operations mindset and culture in the delivery of services through these vendors.

We are looking for a Junior Network Operations Analyst to support our Network Operations Manager and other Ops Managers globally to ensure that all day-to-day operational activities are carried out in a timely, safe and reliable way.

The Team

The TechOps team was created following the IPO of Elanco, separating from Elanco’s previous parent company Eli Lilly & Company. TechOps is responsible for all IT Infrastructure across the enterprise and looking to take the opportunity to think differently, build for the future and use modern technologies. Our Vision is to enable employees to build amazing things for Elanco.

Your Responsibilities:

Supporting the Network Operations Manager in all BAU network related activities

Working with our vendors ensuring they perform according to their SLAs and driving a customer-first service vision.

Ensuring a successful day-to-day delivery of all Network Services to approximately 70 sites globally including cloud services (Azure and GCP) and Co-Location Data Centres covering Cisco LAN, SD-WAN, Wi-Fi and Palo Alto firewalls.

Working with a globally dispersed Site Services teams to understand impact assessment for incidents/major incidents.

Working with our other service aligned Operations Managers to ensure service stability across a complex and heavily regulated landscape.

Engage in Service Operations tasks across all phases of the lifecycle including Incident, Problem, Change and Release.

Delivering / Owning Service Improvements and small projects.

Deputise for the Network Operations Manager as appropriate.

Ensuring security, privacy and quality practices are embedded in everything we do

What You Need to Succeed (minimum qualifications):

Experience in an IT operations or service delivery function.

Knowledge of ITSM processes including Incident, Problem, Change and release.

Experience working with enterprise technology solutions.

Basic knowledge of networking concepts including TCP/IP, routing, VLANs, network security principals and firewall management.

Good analytical and problem-solving skills.

Experience working with Service Management technologies such as Service Now.

An awareness of different project management methodologies.

Experience working with outsourced partners to deliver IT services.

Strong organisational skills with a good attention to detail.

Additional Information:

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

About the company

Elanco is a world leader in developing innovative products and solutions that enhance animal health, empowering the people that raise and care for animals

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