Junior Legal Tech Support & Training Associate

CMS UK; City of Edinburgh; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible, hybrid working policy

Generous bonus scheme

Private medical insurance

Up to 25 days holiday (rising to 28)

Holiday exchange scheme

Job summary

CMS UK is seeking a Legal Tech Support Analyst to join a dynamic team focused on improving how legal services are delivered through technology and smarter workflows. You will be the first point of contact for user queries, help colleagues make effective use of legal tech platforms, and contribute to improving adoption and user experience.

You will gain exposure to matter scoping, solution configuration, demos, and training while developing subject matter expertise across a range of tools.

Qualifications

• Entry-level opportunity to build a foundation in legal technology and tooling.
• First-line support experience or exposure to end-user help desks is a plus.
• Excellent written and verbal communication across diverse users.
• Familiarity with Microsoft Office and basic digital workflows.

Responsibilities

• Be the first point of contact for legal tech queries and triage requests.
• Diagnose issues and escalate complex cases per protocol.
• Learn and apply knowledge of legal tech tools used across the firm.
• Configure and maintain standard sites, projects, and permissions.
• Create user guides, demos, and training materials for internal/client use.

Skills

Attention to detail

Willingness to learn

Team player

Strong communication

Prioritisation

Microsoft Office

Tools

Microsoft Office

Job description

CMS UK is seeking a Legal Tech Support Analyst to join a dynamic team focused on improving how legal services are delivered through technology and smarter workflows. You will be the first point of contact for user queries, help colleagues make effective use of legal tech platforms, and contribute to improving adoption and user experience.

You will gain exposure to matter scoping, solution configuration, demos, and training while developing subject matter expertise across a range of tools.