Junior Legal Tech Support & Training Specialist

CMS UK; Glasgow; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working policy

Generous bonus scheme

Private medical insurance

25 days holiday (rising to 28 with 4+)

Job summary

CMS UK invites applications for an entry-level Legal Tech Support Analyst role. You will be the first point of contact for queries, help colleagues use legal tech platforms, maintain materials, and contribute to continuous improvement in adoption and user experience.

Over time you will build subject matter expertise across tools, with exposure to demos, training and solution configuration, benefiting from a supportive team in a flexible, hybrid working environment.

Qualifications

• Attention to detail with a methodical approach to troubleshooting and documentation.
• Eagerness to learn new technologies in a fast-paced, innovative environment.
• Strong written and verbal communication skills.
• Collaborative, proactive and dependable with openness to feedback and change.
• Ability to manage multiple tasks and prioritise effectively.
• Familiarity with Microsoft Office tools.

Responsibilities

• Act as the first point of contact for legal tech queries, managing the team mailbox and triaging requests.
• Diagnose and resolve user issues where possible, escalating more complex matters to senior team members.
• Develop knowledge of legal technology tools supported by the team for internal and client use.
• Configure and maintain standard sites, projects and platform settings, including user management and data archiving.
• Support the creation of demo sites, training resources, user guides, FAQs and recorded materials.
• Assist in training and guidance to improve adoption and user experience.

Skills

Attention to detail

Learn quickly

Communication skills

Team player

Multitasking

Microsoft Office

Tools

Power Platform

Power BI

Power Automate

Job description

CMS UK invites applications for an entry-level Legal Tech Support Analyst role. You will be the first point of contact for queries, help colleagues use legal tech platforms, maintain materials, and contribute to continuous improvement in adoption and user experience.

Over time you will build subject matter expertise across tools, with exposure to demos, training and solution configuration, benefiting from a supportive team in a flexible, hybrid working environment.