IT Support Engineer

Lendable; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

Health coverage

Retirement & savings

Office meals & snacks

Socials & connection

Sustainable commuting

Job summary

Lendable is seeking an IT Support Engineer to join the growing IT team and support 600+ staff across Kent and London. You will be the first point of contact for IT issues, manage tickets, and help automate processes.

You’ll work on Windows and MacOS, onboard new joiners, maintain equipment, and contribute to automations and scripting deployments in a fast-paced, 24/7 environment.

Qualifications

• Minimum of 3+ years experience in IT Support/Service desk support.
• Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.
• Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.
• Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS.
• A natural problem solver with a high level of attention to detail & excellent verbal and written communication.
• A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload.
• Willingness to visit our office locations in Kent and London as required.

Responsibilities

• Be the first point of contact for our office staff with their IT issues.
• Provide direct support for Windows and MacOS, ensuring they are up-to-date and compliant with IT standards.
• Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.
• Onboarding of new joiners across multiple geographic locations and support with their technical needs.
• Maintain and troubleshoot other office technical equipment, e.g., Video conferencing equipment, network and other IT peripherals.
• Improve and develop our systems with automations and scripting deployments.

Skills

IT support

MDM

MacOS

Windows

Zendesk

Jira

Freshdesk

Jumpcloud

Jamf

Kandji

Communication

Self-starter

Travel readiness

Tools

Zendesk

Jira

Freshdesk

Jumpcloud

Jamf

Kandji

Job description

About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

• Lendable is one of the UK’s newest unicorns with a team of just over 700 people
• fastest-growing tech companies in the UK
• Profitable since 2017
• Backed by top investors including Balderton Capital and Goldman Sachs
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

We are looking for a IT Support Engineer that enjoys developing and automating our in-house IT systems, troubleshooting the office IT environment and administers the day to day IT related requests.

This is a chance to build out the IT support team together with our growing IT team and ensure excellent support for Lendable (600+ people).

We are looking for someone who has a genuine interest in solving end-user problems in a fast paced 24/7 environment. You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests.

This is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you!

What's the job

• Be the first point of contact for our office staff with their IT issues
• An enthusiastic attitude towards learning and flexibility to adapt to new challenges or changes in direction
• Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards
• Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.
• Onboarding of new joiners across multiple geographic locations and support with their technical needs
• Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals
• Improve and develop our systems with automations and scripting deployments

What we're looking for

• Minimum of 3+ years experience in IT Support/Service desk support
• Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.
• Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.
• Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS
• A natural problem solver with a high level of attention to detail & excellent verbal and written communication
• A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload
• Willingness to visit our office locations in Kent and London as required

Nice to haves

• Have some scripting knowledge and/or experience. (Bash or PowerShell)
• Industry-specific background knowledge, particularly in sectors like finance.
• Experienced in network management and troubleshooting
• Experience / understanding security protocols and threat mitigation strategies to protect systems and data.

Interview process

• A quick phone call with one of the team
• Technical Interview
• In person interview where you'll meet the team you’ll work and a member of the senior tech leadership.

Life at Lendable

• Winning team: the opportunity to scale up one of the world’s most successful fintech companies
• Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
• Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
• Health coverage: support for your physical and mental wellbeing, including private health cover
• Retirement & savings: long-term financial wellbeing through retirement savings plans
• Employee referral programme: earn a competitive bonus when you refer successful new team members
• Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
• Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.

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