Junior IT Support Desk Analyst | 1st Line Tech Support

Arnold Clark; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Career development

Training

Benefits package

Job summary

Arnold Clark’s Digital service desk is seeking an Apprentice Support Desk Analyst to join the Digital Service Operations team, supporting staff in their daily use of technology. The role is on-site across Glasgow locations with 37.5 hours per week (Mon–Fri) and potential weekend rotation.

You will gain experience delivering 1st line software, hardware and application support, using ITIL-style processes while learning bespoke Arnold Clark systems and collaborating with colleagues to resolve

Qualifications

• Experience in a busy customer-facing environment is desirable.
• Strong customer service focus and desire to help users.
• Adaptable team player with willingness to learn and use new tools.
• Ability to provide clear communication to technical and non-technical staff.

Responsibilities

• Provide 1st line IT support to Arnold Clark staff across the UK.
• Log, monitor and resolve incidents and requests.
• Escalate complex issues to 2nd line teams when needed.
• Create and update training documentation and user guides.

Skills

Customer service

Communication

Teamwork

Problem solving

Analytical thinking

Microsoft Teams

Office 365

Windows 11

Jabber

Finesse

SharePoint

Education

GCSEs or equivalent

Tools

Active Directory

Exchange

Job description

Arnold Clark’s Digital service desk is seeking an Apprentice Support Desk Analyst to join the Digital Service Operations team, supporting staff in their daily use of technology. The role is on-site across Glasgow locations with 37.5 hours per week (Mon–Fri) and potential weekend rotation.

You will gain experience delivering 1st line software, hardware and application support, using ITIL-style processes while learning bespoke Arnold Clark systems and collaborating with colleagues to resolve