Junior IT Support Desk Advisor

AD WARRIOR; Cirencester; On-site; GBP 23,061 - 24,685; Full time

Benefits offered by this job

Staff benefits

Job summary

The University in Cirencester is seeking a Junior IT Support Desk Advisor to join the IT & Estates team. The role provides first-line support and triage for staff, students and visitors, with opportunities to grow IT knowledge and skills through exposure to software and hardware on campus.

The position is permanent, full-time, with a 35-hour week and various staff benefits. Salary starts at £23,061 and rises to £24,685, with annual leave and pension entitlements included.

Qualifications

• Excellent customer service skills.
• Ability to accurately gather, record and clearly communicate customer issues and needs.
• Experience in following complex, technical instructions.

Responsibilities

• Provide first line IT support and triage to end-users (staff, students and visitors).
• Escalate to more senior team members when required.
• Involved in day-to-day operational tasks of maintenance and support for software and hardware on campus.
• Keep up to date with developments in the field and the university's requirements to grow knowledge.

Skills

Customer service

Clear communication

Following complex instructions

Job description

Junior IT Support Desk Advisor

Salary: Grade 3 - starting at £23,061 and progressing to £24,685

Please note: it is the university's policy to appoint new staff at the bottom of the pay scale, unless there are demonstrable exceptional skills and experience the candidate brings with them.

Term: Permanent, full-time (Flexible working options are available)

Location: Cirencester, GL7 6JS

The University has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector.

IT Support at the University is key to the success of the University by the enabling of academic staff, the enrichment of curriculum and of both face-to-face and distance learning. The Support Desk team provides software, systems and hardware support to staff, students and other users. This person will be an important member of the team undertaking support activities as directed and working directly with users to provide IT support and elevate issues to enable resolution.

The IT & Estates team are looking for a Junior IT Support Desk Advisor to join the team to provide first line support and triage to end-users (staff, students and visitors to the university), providing solutions where possible, and escalating to more senior team members when required. They will be involved in the day to day operational tasks of maintenance and support for software and hardware on campus, and will be expected to keep up to date with developments in the field and the ongoing requirements of the university to grow their knowledge and understanding in order to provide high standards of support.

This role would be an excellent development opportunity for those who have an aptitude for computers and IT but don't necessarily have formal training in this area. Key requirements for the successful candidate are excellent customer service skills, the ability to accurately gather, record and clearly communicate customer issues and needs, and experience in following complex, technical instructions.

The University is set in beautiful surroundings and offers a range of Staff Benefits including a 35-hour working week, a generous 30 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, free and guaranteed parking on campus, discounted catering facilities, free onsite gym, free library services, employee assistance programme, occupational health and counselling services, cycle to work scheme and staff development opportunities.

Closing date: Wednesday 19th August 2026

Interview date: Wednesday 3rd September 2026

The University is an equal opportunities employer and we particularly welcome applications from black and minority ethnic candidates as they are under-represented within the University at this level