Junior IT Helpdesk Advisor - Start Your IT Career

Ad Warrior Ltd; Cirencester; On-site; GBP 23,061 - 24,685; Full time

Benefits offered by this job

Parking on campus

Pension scheme

30 days annual leave + bank holidays

Discounted catering facilities

Free onsite gym

Free library services

Employee assistance programme

Occupational health and counselling

Job summary

Royal Agricultural University in Cirencester is seeking a Junior IT Support Desk Advisor to join the IT & Estates team for first line support and triage of end-user issues. The role offers a permanent, full-time contract with a 35-hour week and generous leave, pension, and campus facilities.

Starting salary is £23,061 with progression to £24,685. This is an excellent development opportunity for someone with an IT aptitude and strong customer service skills eager to grow their knowledge and

Qualifications

• Excellent customer service skills.
• Ability to accurately gather, record and clearly communicate customer issues.
• Aptitude for computers and IT with no formal training required.

Responsibilities

• Provide first line IT support to staff, students and visitors on campus.
• Triage issues and escalate to more senior team members when needed.
• Maintain and support software and hardware on campus and keep up to date with developments.

Skills

Customer service

Communication

IT aptitude

Follow instructions

Job description

Royal Agricultural University in Cirencester is seeking a Junior IT Support Desk Advisor to join the IT & Estates team for first line support and triage of end-user issues. The role offers a permanent, full-time contract with a 35-hour week and generous leave, pension, and campus facilities.

Starting salary is £23,061 with progression to £24,685. This is an excellent development opportunity for someone with an IT aptitude and strong customer service skills eager to grow their knowledge and