Junior IT Support Analyst (Associate Technology Delivery Analyst)

Interpublic Group (IPG); London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits in a dynamic IT support role within a leading global organization. As a Junior IT Support Analyst, you will be the first point of contact for technical issues, providing essential support for hardware and software. Your role will involve diagnosing problems, logging support calls, and ensuring a seamless experience for users. This position is perfect for someone eager to grow in the IT field, with a focus on customer service and technical troubleshooting. Join a diverse team that values your contributions and offers a supportive environment for professional development.

Qualifications

• Strong communication skills focusing on customer service.
• Willingness to learn and develop with a solid work ethic.

Responsibilities

• Provide first and second line technical support for all PC hardware and software.
• Log support calls and escalate issues as necessary.

Skills

Customer Service

Technical Support

Microsoft O365

Hardware Troubleshooting

Mac OS Troubleshooting

Tools

Windows 10/11

Office Suite

Job description

Junior IT Support Analyst (Associate Technology Delivery Analyst)

Job Title: Junior IT Support (Associate Technology Delivery Analyst)

Company: Interpublic GIS (UK) Limited

Reporting to: Manager Technology Delivery

Department: IT

Position Summary

Working as part of the IPG IT organisation, the role of the Associate Technology Delivery Analyst is to provide first and second line technical support to telephone, email and in-person requests for Mediabrands, one of IPG’s agencies. The post holder will ensure that support issues are dealt with promptly and appropriately, escalating to the wider IPG IT organisation as required, as well as third parties.

This is a technical role and, as such, requires the individual to be able to diagnose and resolve issues promptly and effectively. When resolving issues, you will then also communicate the resolution in a manner which is clear to understand to internal and external partners.

ESSENTIAL FUNCTIONS:

To provide first and second level technical support to telephone, email and in-person requests from users for all PC hardware, software, and associated peripherals.

Essential duties and responsibilities include, but are not limited to:

• To log support calls and document their outcome to facilitate the resolution of common queries
• To redirect or escalate support requests as appropriate to the wider IPG IT organisation and third parties
• Pro-actively provide information to users on the progress of outstanding support calls
• To contribute to ensuring that the IT systems and software are kept up to date and messages are passed on and feedback received promptly
• To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment
• To install and configure operating systems to agreed standards under the direction of the Manager of Technology Delivery
• To setup new starters from AD user creation to ensuring all IT equipment is in place for user
• To remove access through proper processes when a user leaves the business, ensuring all equipment is returned and repurposed
• To assist in the compilation and maintenance of an accurate inventory of hardware and software
• Security and Compliance: All IT staff must familiarize themselves and comply with all information security and compliance rules, regulations, and policies
• To always provide a professional, courteous, and rapid response to individual users
• To assist with the repair and disposal of hardware by working with the relevant vendors
• To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

• Able to communicate efficiently and courteously, focusing on customer service
• An appetite to learn and develop, with an outstanding work ethic
• Experience using Microsoft O365 (Windows 10/11 and Office Suite)

Additionally, strong candidates would have experience in the following:

• Hardware troubleshooting knowledge including laptops, monitors, printers, and AV
• Mac OS experience and basic troubleshooting

We, Interpublic Group (IPG), are an equal opportunity employer and value diversity at our company. We do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Advertising Services