Junior IT Field Delivery Engineer - Site

SCC; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Junior IT Field Delivery Engineer, um Kunden vor Ort technischen Support zu bieten. In dieser Rolle sind Sie verantwortlich für die Vorbereitung und Verwaltung mobiler Geräte sowie die Überwachung von Druckern. Sie werden in einem dynamischen Umfeld arbeiten, das Ihnen die Möglichkeit bietet, Ihre Fähigkeiten zu erweitern und an einer Vielzahl von Projekten teilzunehmen. Mit einem starken Fokus auf Kundenservice und Qualität bieten Sie Lösungen, die den Anforderungen der Kunden entsprechen. Wenn Sie leidenschaftlich an Technologie interessiert sind und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Flexible Benefits Scheme

Zwei bezahlte Freiwilligentage pro Jahr

Karriereentwicklungsmöglichkeiten

Qualifications

• Muss professionell und präsentabel sein.
• Muss über hervorragende Kundenfähigkeiten verfügen.

Responsibilities

• Bereitstellung von Managed Print Support und Mobile Device Management.
• Überwachung und Verwaltung von Druckern und zugehörigen Peripheriegeräten.

Skills

Kundenorientierung

Organisationsfähigkeiten

Technische Zertifikate

Fähigkeit, in Höhen zu arbeiten

Selbstmotivation

Education

Technische Zertifikate

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role:Junior IT Field Delivery Engineer - Site

Location: Warrington

Contract Type:Permanent

Salary Package: Competitive salaryplus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 8.00 am – 4.30 pm Monday – Friday

Interview Process:2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

To attend customer sites to provide managed print support and mobile device management within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver the services to the customer.

Key responsibilities:

• Build / prep mobile devices, triage returned defective mobile devices and manage mobile device stock levels. Monitor and manage local / network printers and associated peripherals covering several sites (depending on the customer);
• Complete application related incidents to customer procedures and specifications where required;
• Complete IMAC projects to customer procedures and specifications where required;
• Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required;
• Complete part movements (RMA generation & physical movement) in a timely manner to ensure there are no disruptions to services being provided, returning items as directed;
• Achieve the KPI targets set for your role;
• Understand and adhere to all local site-specific Fire, Security and Health & Safety regulations;
• Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tooland within SLA;
• Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard;
• Carry out any other reasonable request from your line management;
• Participate in 24/7 coverage via a rota system (where contractually identified);
• Work a certain amount of overtime when required to do so;
• Practice ‘Quick Win’ processes;
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace;
• Will maintain company assets to keep them in good working order and good general condition;
• Be familiar with customer policies and processes where applicable;
• Be able to produce and update technical documentation where required (role specific).

Skills and experience:

• Must always be professional and presentable;
• Must have full UK driving Licence where required to perform the role (customer specific);
• Must have excellent customer facing skills;
• Will be required to be self-motivated with good organisational skills and can work unsupervised;
• Must possess or can obtain relevant technical certifications;
• Must possess the ability to work at height and undertake varied manual handling activities;
• Will display positive behaviours which support team productivity.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC -https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC -https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life