Junior IT Engineer

CRFS; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Cambridge is seeking a Junior IT Engineer to provide hardware support, manage IT tickets, and assist in IT projects. The role requires technical skills in various operating systems and excellent customer service abilities. You'll work closely with suppliers and document processes to enhance support efficiency.

Qualifications

• Technical skills in Windows 10, Apple OS, Azure AD, and Office 365.
• Understanding of basic Networking concepts.

Responsibilities

• Provide hardware support and service to colleagues.
• Manage IT tickets and ensure timely resolution.
• Document processes and manage SaaS and PaaS applications.

Skills

Customer Service

Technical Skills

Tools

Windows 10

Microsoft/Office 365

Azure AD

AWS

Apple OS

Job description

We are looking for a Junior IT Engineer to join our team.

Duties And Responsibilities

1. Provide hardware support and service to colleagues at the Head Office.
2. Manage basic stock IT equipment, and when required, place orders.
3. Monitor, triage, and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined.
4. Support queries and issues that arrive via email, phone, and walk-ins, and ensure a ticket log is recorded.
5. Work closely with third-party suppliers and service providers to promptly resolve incidents and requests.
6. Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages.
7. Process starters, leavers, and amendments promptly and within SLA where defined.
8. Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
9. Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.
10. Document processes and instructions for IT tasks and end-user documentation.
11. Manage SaaS and PaaS applications.

Experience And Qualifications Required

1. Sufficient technical skills in Windows 10, Apple OS, Azure AD (Entra), AD, Group Policies, Microsoft/ Office 365.
2. Windows imaging and deployment.
3. Understanding of basic Networking (IP subnet/routing, TCP/IP/UDP, DNS, VPNs, VLANs).
4. Deployment of Android and Apple mobile devices.
5. Understanding of Windows servers, Microsoft Azure, and AWS.
6. Excellent customer service skills to support the business.