IT Engineer | Global Communications | Cambridge

So Code Limited; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in global communications is seeking a proactive IT Engineer to join their Cambridge team. In this hands-on role, you'll provide essential support for hardware, software, and network issues, ensuring smooth operations and productivity. You'll engage with modern tools and platforms, contributing to IT projects and infrastructure improvements while working closely with a technically strong team.

Qualifications

• Hands-on experience supporting Windows 10 and Apple OS environments.
• Understanding of basic networking: IP addressing, DNS, VPNs, VLANs.

Responsibilities

• Provide hardware support and troubleshooting for on-site users.
• Monitor, triage, and resolve support tickets within defined SLAs.
• Collaborate with third-party suppliers to resolve issues.

Skills

Problem Solving

Customer Service

Tools

Azure AD

Active Directory

Office 365

Windows Server

AWS

Job description

IT Engineer | Global Communications | Cambridge

We’re looking for a proactiveIT Engineer to support our growing team in Cambridge.
In this hands-on role, you’ll be the first line of support across hardware, software, and network issues — keeping systems running smoothly and enabling your colleagues to stay productive. You’ll work across a range of modern tools and platforms, supporting everything from laptops to cloud services. It’s a great opportunity to gain real breadth in a technically fast-paced environment.

What You’ll Be Doing

• Provide hardware support and troubleshooting for on-site users
• Monitor, triage, and resolve support tickets within defined SLAs
• Manage and maintain IT equipment stock; place orders when needed
• Act as the first escalation point for incidents and outages
• Support onboarding/offboarding processes for starters and leavers
• Collaborate with third-party suppliers and service providers to resolve issues
• Contribute to IT projects and infrastructure improvements
• Document repeatable IT tasks, processes, and end-user guides
• Administer and support SaaS and PaaS applications used by the business
• Identify and recommend ways to reduce recurring issues through process or tech improvements

What You’ll Bring

• Hands-on experience supporting Windows 10 and Apple OS environments
• Familiarity with Azure AD (Entra), Active Directory, Group Policies, and Office 365
• Understanding of basic networking: IP addressing, DNS, VPNs, VLANs, etc.
• Experience with Windows imaging and device deployment
• Comfortable working with mobile devices (Android/iOS) in a managed environment
• Awareness of Windows Server, Azure, and AWS platforms
• A problem-solving mindset and a friendly, customer-first approach

Why You’ll Enjoy This Role

• Get stuck in – work across hardware, cloud, mobile, and more
• Learn fast – gain exposure to modern SaaS/PaaS tools and hybrid environments
• Own your work – be trusted to manage day-to-day support and projects
• Support that matters – help keep mission-critical systems running for teams building real-world tech
• Friendly environment – work onsite with a close-knit, technically strong team