Junior Infrastructure Engineer - Cloud & IT Operations

Southern Communications Limited; Dummer; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

21 days holiday – increasing to 22

Birthday day off

Buy holiday scheme

Employee Assistance Programme

Free onsite parking

Enhanced company sick pay

Discounted vouchers

Gym membership discount

Annual salary review

SCG mobile benefit

Employee referral bonus

Free onsite canteen

Job summary

Southern Communications Limited in Dummer, near Basingstoke, is hiring a IT Infrastructure Assistant to support monitoring, maintenance, and service continuity across the estate. You will work under senior engineers to develop skills in availability, capacity and performance monitoring.

The role focuses on day-to-day operations, backup and recovery, cloud and email management, endpoint protection, IAM, software deployment, and detailed infrastructure documentation.

Qualifications

• Foundational IT infrastructure knowledge.
• Willingness to learn enterprise patterns, practices, and security principles.
• Strong communication and teamwork skills.
• Understanding of diagnostic processes across IT disciplines.
• Ability to follow documented processes and procedures.
• Proactive approach to learning and development.

Responsibilities

• Support senior engineers with availability monitoring, capacity monitoring, and performance monitoring.
• Assist with day-to-day infrastructure maintenance to ensure systems operate efficiently and up-to-date.
• Support backup and recovery management, including day-to-day backup operations and restorations.
• Provide support for cloud service management, datacentre management, and email system management under supervision.
• Assist with endpoint protection to ensure end-user devices are protected.
• Support identity and access management activities in line with IAM policies.
• Assist with software deployment and EUC patch management.
• Contribute to infrastructure documentation.
• Assist with end-user documentation to help users utilise systems.
• Learn and follow asset management processes.
• Support change request authoring under guidance of senior colleagues.
• Support resolution of technical issues during major service outages under direction of senior engineers.

Skills

IT infrastructure basics

Willingness to learn security

Communication skills

Diagnostic understanding

Follow documented processes

Proactive learning

Job description

Southern Communications Limited in Dummer, near Basingstoke, is hiring a IT Infrastructure Assistant to support monitoring, maintenance, and service continuity across the estate. You will work under senior engineers to develop skills in availability, capacity and performance monitoring.

The role focuses on day-to-day operations, backup and recovery, cloud and email management, endpoint protection, IAM, software deployment, and detailed infrastructure documentation.