Junior Infrastructure Engineer

Southern Communications Limited; Dummer; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

21 days holiday – increasing to 22

Birthday day off

Buy holiday scheme

Employee Assistance Programme

Free onsite parking

Enhanced company sick pay

Discounted vouchers

Gym membership discount

Annual salary review

SCG mobile benefit

Employee referral bonus

Free onsite canteen

Job summary

Southern Communications Limited in Dummer, near Basingstoke, is hiring a IT Infrastructure Assistant to support monitoring, maintenance, and service continuity across the estate. You will work under senior engineers to develop skills in availability, capacity and performance monitoring.

The role focuses on day-to-day operations, backup and recovery, cloud and email management, endpoint protection, IAM, software deployment, and detailed infrastructure documentation.

Qualifications

• Foundational IT infrastructure knowledge.
• Willingness to learn enterprise patterns, practices, and security principles.
• Strong communication and teamwork skills.
• Understanding of diagnostic processes across IT disciplines.
• Ability to follow documented processes and procedures.
• Proactive approach to learning and development.

Responsibilities

• Support senior engineers with availability monitoring, capacity monitoring, and performance monitoring.
• Assist with day-to-day infrastructure maintenance to ensure systems operate efficiently and up-to-date.
• Support backup and recovery management, including day-to-day backup operations and restorations.
• Provide support for cloud service management, datacentre management, and email system management under supervision.
• Assist with endpoint protection to ensure end-user devices are protected.
• Support identity and access management activities in line with IAM policies.
• Assist with software deployment and EUC patch management.
• Contribute to infrastructure documentation.
• Assist with end-user documentation to help users utilise systems.
• Learn and follow asset management processes.
• Support change request authoring under guidance of senior colleagues.
• Support resolution of technical issues during major service outages under direction of senior engineers.

Skills

IT infrastructure basics

Willingness to learn security

Communication skills

Diagnostic understanding

Follow documented processes

Proactive learning

Job description

Location

Dummer, Basingstoke

Salary

£35,000

Responsibilities

• Supporting senior engineers with availability monitoring, capacity monitoring, and performance monitoring activities.
• Assisting with day-to-day infrastructure maintenance to ensure systems are operating efficiently and remain up-to date.
• Supporting backup and recovery management activities, including day to-day backup operations and restorations.
• Providing support for cloud service management, datacentre management, and email system management activities under supervision.
• Assisting with endpoint protection to ensure all end-user computing devices are covered by protection software.
• Supporting identity and access management activities in compliance with defined IAM policies.
• Assisting with software deployment and EUC patch management activities.
• Contributing to infrastructure documentation to ensure systems and services are properly recorded.
• Assisting with end-user documentation to help users utilise systems and services effectively.
• Learning and following asset management processes.
• Supporting change request authoring under the guidance of senior colleagues.
• Supporting the resolution of technical issues during major service outages under the direction of senior engineers.

Skills Required

• A foundational understanding of IT infrastructure concepts and principles.
• A willingness to learn enterprise-grade patterns, practices, and security principles.
• Strong communication skills and the ability to work effectively within a team environment.
• A developing understanding of diagnostic processes across IT disciplines.
• An ability to follow documented processes and procedures accurately.
• A proactive approach to learning and personal development.

Benefits

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.