Junior Infrastructure Engineer

Giacom; Ovingham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Learning and development opportunities

No dress code

Birthday off

Pension plan

Complimentary refreshments

Job summary

Giacom, the UK's leading provider of Communications, Cloud, Hardware and Billing, seeks a Junior Infrastructure Engineer to support delivery and maintenance of our scalable infrastructure.

You’ll work in TechOps, addressing day‑to‑day operations, incidents, and improvements across servers, networks and cloud platforms, while learning new technologies and ensuring reliable, secure systems that underpin the business.

Qualifications

• Recent, commercial experience working within IT Infrastructure.
• Basic understanding of Microsoft technologies (Windows Server, Active Directory, M365).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Willingness to learn and develop technical skills.
• Good problem-solving and communication abilities.
• Ability to follow instructions and work as part of a team.
• Participation in IT-related projects or extracurricular activities.

Responsibilities

• Assist with the monitoring, maintenance, and support of infrastructure (servers, networks, storage, cloud).
• Respond to incidents and service requests, escalating as needed.
• Support the implementation of infrastructure changes and upgrades.
• Maintain accurate records and documentation for systems and processes.
• Participate in routine system checks, backups, and patching activities.
• Follow IT policies, security standards, and data protection requirements.
• Collaborate with other team members and teams to resolve issues.
• Contribute to disaster recovery and business continuity activities.
• Provide basic technical support and guidance to end users.
• Proactively develop technical skills and knowledge through training and mentoring.

Skills

IT Infrastructure

Windows Server

Active Directory

M365

Networking (TCP/IP/DNS/DHCP)

Willingness to learn

Problem solving

Communication

Teamwork

IT projects/ extracurriculars

Education

Relevant IT qualification

Job description

Join Giacom – the UK's only provider of Communications, Cloud, Hardware and Billing through a single platform. We connect technology resellers and service providers with market-leading solutions, helping them deliver brilliant technology outcomes for businesses nationwide. If you're looking to be part of a fast-growing, innovative organisation where your work makes a real impact, we'd love to hear from you.

The Junior Infrastructure Engineer supports the delivery and maintenance of the organisation’s infrastructure, ensuring systems are reliable, secure, and meet business needs. Working within the TechOps team, this role assists with day-to-day operations, troubleshooting, and incident investigation work across servers, networks, storage, and cloud platforms. The Junior Engineer is key to providing responsive support, learning new technologies, and contributing to the smooth running of infrastructure that underpins the organisation’s activities.

What You'll Be Doing

• Assist with the monitoring, maintenance, and support of infrastructure (servers, networks, storage, cloud).
• Respond to incidents and service requests, escalating as needed.
• Support the implementation of infrastructure changes and upgrades.
• Maintain accurate records and documentation for systems and processes.
• Participate in routine system checks, backups, and patching activities.
• Follow IT policies, security standards, and data protection requirements.
• Collaborate with other team members and teams to resolve issues.
• Contribute to disaster recovery and business continuity activities.
• Provide basic technical support and guidance to end users.
• Proactively develop technical skills and knowledge through training and mentoring.

Skills, Qualifications, And Experience

• Recent, commercial experience working within IT Infrastructure.
• Basic understanding of Microsoft technologies (Windows Server, Active Directory, M365).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Willingness to learn and develop technical skills.
• Good problem-solving and communication abilities.
• Ability to follow instructions and work as part of a team.
• Relevant IT qualification (e.g. CompTIA, Microsoft Fundamentals, or equivalent).
• Participation in IT-related projects or extracurricular activities.

What's in it for you?

• Hybrid working (3 days per week in our Prudhoe office, 2 remote)
• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.