Hybrid Junior Infrastructure Engineer: IT Ops & Cloud

Giacom; Ovingham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Learning and development opportunities

No dress code

Birthday off

Pension plan

Complimentary refreshments

Job summary

Giacom, the UK's leading provider of Communications, Cloud, Hardware and Billing, seeks a Junior Infrastructure Engineer to support delivery and maintenance of our scalable infrastructure.

You’ll work in TechOps, addressing day‑to‑day operations, incidents, and improvements across servers, networks and cloud platforms, while learning new technologies and ensuring reliable, secure systems that underpin the business.

Qualifications

• Recent, commercial experience working within IT Infrastructure.
• Basic understanding of Microsoft technologies (Windows Server, Active Directory, M365).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Willingness to learn and develop technical skills.
• Good problem-solving and communication abilities.
• Ability to follow instructions and work as part of a team.
• Participation in IT-related projects or extracurricular activities.

Responsibilities

• Assist with the monitoring, maintenance, and support of infrastructure (servers, networks, storage, cloud).
• Respond to incidents and service requests, escalating as needed.
• Support the implementation of infrastructure changes and upgrades.
• Maintain accurate records and documentation for systems and processes.
• Participate in routine system checks, backups, and patching activities.
• Follow IT policies, security standards, and data protection requirements.
• Collaborate with other team members and teams to resolve issues.
• Contribute to disaster recovery and business continuity activities.
• Provide basic technical support and guidance to end users.
• Proactively develop technical skills and knowledge through training and mentoring.

Skills

IT Infrastructure

Windows Server

Active Directory

M365

Networking (TCP/IP/DNS/DHCP)

Willingness to learn

Problem solving

Communication

Teamwork

IT projects/ extracurriculars

Education

Relevant IT qualification

Job description

Giacom, the UK's leading provider of Communications, Cloud, Hardware and Billing, seeks a Junior Infrastructure Engineer to support delivery and maintenance of our scalable infrastructure.

You’ll work in TechOps, addressing day‑to‑day operations, incidents, and improvements across servers, networks and cloud platforms, while learning new technologies and ensuring reliable, secure systems that underpin the business.