Junior Infrastructure Engineer

Fujitsu; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

26 Days leave + public holidays (3)

Pension – double matching up to 10%

Life assurance

Companywide incentive plans

Flexible benefits

Perks at work – employee discounts

Employee assistance programme / vGP

Job summary

Fujitsu Limited is seeking a Junior Infrastructure Engineer in the United Kingdom to provide essential service desk support and 2nd line incident resolution. You will monitor live events, escalate where needed, and collaborate within a small 2nd line team to keep the estate running smoothly.

The role emphasizes proactive incident handling, customer service excellence, and willingness to undergo security clearance. Primary location is required with UK coverage considerations.

Qualifications

• Experience in a service desk with 2nd line support.
• Familiar with Windows 10-11.
• Experience using SCSM, SCCM, SCOM.
• Proficient with MS Office 2016-Office 365.
• VMware desktop and server solutions experience.

Responsibilities

• Raise and support technical escalations from the customer through the service desk to resolution from 1st/2nd line, escalating to 3rd line when needed.
• Monitor live events and provide direct 2nd line support to the estate.
• Work as part of a small 2nd line team to support the estate.
• Demonstrate proactive incident response and effective communication with customers.

Skills

2nd line engineer

Proactive support

Tools

SCSM

SCCM

SCOM

VMware

MS Office 2016-365

Job description

Location Flexibility: Primary Location Only

Posting Start Date: 11/4/26

Our purpose is to make the world more sustainable by building trust in society through innovation. As a Junior Infrastructure Engineer, you will contribute to this by providing excellent customer service and effective and efficient support.

We are looking for a Junior Infrastructure Engineer with experience working in a role of the same level, with service desk, 2nd line support and break fix experience. We are looking for someone who can work proactively whilst reacting to live incidents, as they are reported, on the estate. If you are looking to develop your own knowledge and skill set, this could be the role for you.

Your role will involve raising and supporting technical escalations from the customer which come through the service desk to ultimate resolution from a 1st and 2nd line perspective, escalating to the 3rd line team when applicable. You will work as part of a small 2nd line team providing direct support to the estate by monitoring live events.

Your transferable skills and experience:

• Windows 10-11
• ITSM Toolset – SCSM, SCCM, SCOM
• MS Office 2016-Office 365
• VMWare desktop and server solutions
• Experience as a 2nd line engineer

Please note:

It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background this could be the next opportunity for you.

Must be willing and eligible to undergo security clearance.

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme/ virtual GP

Recruitment process

The recruitment process consists of one stage of interviews.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader , a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric:

Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.