Infrastructure Technician

Fujitsu; Basingstoke; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave 26 days

Pension 10% match

Life assurance

Incentive plans

Flexible benefits

Perks at work

Employee assistance

Job summary

Fujitsu in Basingstoke is seeking an Infrastructure Technician to support the Shared Service with 24/7 infrastructure tasks on a 4-on/4-off shift pattern.

You will handle incident, problem, patch management, and change activities across Microsoft servers, VMware, networks, and ITSM tools, with a focus on security, monitoring, and service delivery.

This office-based role offers a structured career path, a comprehensive benefits package, and the chance to work within a global technology leader.

Qualifications

• Experience with Active Directory services and ITSM tooling.
• Experience with Windows Server 2019/2022 and RDS.
• Experience with VMware ESXi/vCenter virtualization.
• Experience with Cisco routing and switching; familiarity with Firepower/ASA.
• Experience with Trellix EPO and anti-virus management.
• Knowledge of secure IT infrastructures and monitoring tools such as Zabbix.

Responsibilities

• Event management: monitor system notifications and act on events.
• Incident management: log, triage and coordinate resolution with 3rd parties.
• Support service management reporting on incidents.
• Problem management: monitor and resolve problems per SLA.
• Patch and signature deployment for Microsoft servers using WSUS and security tools.
• Participate in change management activities.
• Process service requests including access changes in secure environments.

Skills

Active Directory

Windows Server

VMware

Cisco Networking

Firewalls

Endpoint Security

Monitoring Tools

Server Hardware

Storage

Backup

ITSM Tools

Patch Management

WSUS

Networking Automation

Tools

Jira Service Management

ServiceNow

Job description

Infrastructure Technician

Job Location: Basingstoke

Location Flexibility: Primary Location Only

Req Id: 11051

Posting Start Date: 9/1/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Due to the nature of our support requirements this is an office-based role.

Our purpose is to make the world more sustainable by building trust in society through innovation. As an Infrastructure Technician you will contribute to this by supporting and augmenting the existing Shared Service to provide infrastructure support on a 24/7 shift pattern.

Your Role Will Involve

• Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
• Incident Management: Incident logging, triage and assignment on multiply ITSM toolsets such as Jira Service Management and ServiceNow. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line and / or Service Management.
• Support Service Management on the reporting of incidents
• Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's
• Patch and Signature Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft WSUS toolset and regular signature deployments for tools such as Trellix and Tenable.
• Change Management: Support and participate as required in all Change Management Activities
• Request Fulfilment: Will receive and action Service Requests from customer; changes including add, change or remove access from secure environments.

Your Transferable Skills And Experience

• Active Directory (DHCP/DNS/GPO)
• Windows Server 2019, 2022 & RDS
• VMware ESXi and VMware vCenter
• Core routing and switching using Cisco IOS and JUNOS
• Cisco Firepower and Cisco ASA firewalls
• Anti-Virus management and reporting, Trellix EPO maintenance
• Supporting secure IT infrastructures
• Zabbix, ECK monitoring toolsets
• Fujitsu Primergy servers
• NetApp
• Veeam backup and restore
• Awareness of ITSM toolsets, Jira Service Management and ServiceNow
• Patch management
• WSUS toolset knowledge
• Juniper Apstra

Due to the role requirements you will need to be eligible and willing to obtain a high level of security clearance.

It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Infrastructure Support this could be the next opportunity for you.

Expected working

This is a 24/7 role which is based on a rolling 4 days on 4 days off (alternating Days and Nights). Each shift is 10.5 hrs to fulfil 37 hours per week. This could be on an early or late start, rotated as directed by service delivery/team lead.

Your Benefits

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP
• Work Your Way is our approach to flexible working – this is available from day 1 of joining

Recruitment process

The recruitment process consists of a one stage interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

Relocation Supported: No

Visa Sponsorship Approved: No