Junior FinTech Customer Support Accountant

FreeAgent; City of Edinburgh; Hybrid; GBP 27,500 - 31,500; Full time

Benefits offered by this job

33 days holiday

Flexible/hybrid working

Private health care

Life assurance

5% matched pension contributions

Summer 4-day weeks

Buy-as-you-earn share schemes

Volunteering day

Job summary

FreeAgent is looking for a Junior Customer Support Accountant in Edinburgh to assist customers via phone, email, and online chat. Ideal candidates will have an accounting degree, strong knowledge of accounting processes, and previous customer service experience.

This permanent role offers a salary of £27,500 to £31,500 and includes benefits such as flexible/hybrid working, 33 days holiday, and wellness webinars. Join a diverse team committed to exceptional customer support.

Qualifications

• Accounting degree or completed accountancy-related studies.
• Strong knowledge of accounting processes and practical experience.
• Highly computer-literate and tech-savvy.
• Understanding of small business issues and financial software.
• Experience with bookkeeping and accounting software.
• Experience in providing first-rate customer service.

Responsibilities

• Serve as first point of contact for customers via phone, email, and online chat.
• Provide training to customers through outbound calls.
• Proactively contact users to see if they need help.
• Assist product teams by testing new features.

Skills

Accounting knowledge

Computer literacy

Customer service experience

Tech-savviness

Education

Accounting degree or related studies

Tools

Accountancy software

Job description

FreeAgent is looking for a Junior Customer Support Accountant in Edinburgh to assist customers via phone, email, and online chat. Ideal candidates will have an accounting degree, strong knowledge of accounting processes, and previous customer service experience.

This permanent role offers a salary of £27,500 to £31,500 and includes benefits such as flexible/hybrid working, 33 days holiday, and wellness webinars. Join a diverse team committed to exceptional customer support.