Junior Field Service Engineer - CNC Machines

ZipRecruiter; Leeds; On-site; GBP 32,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Junior Field Service Engineer to join their dynamic team. This role offers an exciting opportunity to work across various industrial sectors, particularly in Robotics and CNC automation. You will be responsible for troubleshooting and resolving technical issues while providing exceptional customer service. The position requires a solid educational background and some experience in the field, along with a willingness to travel extensively for training. Join this forward-thinking company and make a significant impact with your skills and expertise!

Benefits

Company van

Travel opportunities

Qualifications

• Solid academic background in mechatronics, technology, and electrics.
• 1-2 years experience in industrial sectors, preferably Robotics or CNC.

Responsibilities

• Troubleshooting electrical and mechanical breakdowns with excellent customer service.
• Providing technical support, commissioning, training, and installation.

Skills

PLC knowledge

CNC knowledge

Problem-solving

Customer service

Electrical and mechanical drawings

ICT skills

Teamwork

Education

NVQ in technological subjects

HNC

Tools

CAD/CAM

CNC programming

Job description

Job Description

Junior Field Service Engineer
UK based
Salary: £32,000 - £35,000
Company van then car

This profile corresponds to an individual with a solid academic background in mechatronics, technology, and electrics, preferably with an apprenticeship in the industrial sector. It requires short-term experience (1-2 years) working across various industrial sectors, preferably Robotics and/or CNC automation. Availability to travel extensively, including outside the UK, for training is essential.

Some highly considered qualifications include: NVQ in technological subjects, HNC.

Key Areas of Responsibility:

1. Troubleshooting electrical and mechanical breakdowns, demonstrating excellent customer-facing skills while remaining calm and resolving challenges amicably in line with company policy.
2. Advising the help desk on breakdown issues and liaising with the business to support all products.
3. Providing solutions through ownership, including site visits across the country at short notice.
4. Understanding and demonstrating the functionality of CNC equipment.
5. Providing technical and sales support, commissioning, training, and installation.
6. Handling electrical and mechanical breakdowns, supporting change through knowledge, and documenting procedures as needed.
7. Understanding engineering activities, including service work, preventative maintenance, and site surveys.
8. Supporting customers and the helpdesk on technical issues, understanding mechanical and electrical drawings, troubleshooting, and customer training.
9. Knowledge of CAD/CAM, PLC, and CNC systems.
10. Attending training courses and ensuring high standards of work within deadlines.
11. Advising on installation planning, troubleshooting, and taking ownership of on-site work.
12. Preparing and submitting paperwork such as timesheets and expenses.

Core Skills:

• Highly motivated and reliable self-starter.
• Team player with the ability to work under tight deadlines.
• Customer-focused problem solver who relishes challenges.
• Good telephone manner.
• PLC and CNC knowledge.
• Strong engineering background in installation, breakdown, electrical, and mechanical drawings.
• Respectful approach to the business and its customers.
• Good ICT skills.

Essential Skills:

• Motivated and respectful attitude.
• Proficiency in PLC and CNC systems.
• Good understanding of electrical and mechanical drawings.
• Ability to analyze electrical and mechanical breakdowns and advise remedial actions.
• Prioritization skills, accuracy, and attention to detail.

Desirable Skills:

• CAD/CAM knowledge.
• CNC programming knowledge.