Quality and Service Engineer

F. W. Smith, Riches & Co.; Leek; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen gut organisierten Fachmann für Qualitätskontrolle und After-Sales-Service. In dieser spannenden Rolle sind Sie verantwortlich für die Überwachung der Qualität von Produkten und Dienstleistungen, die Unterstützung von Kundenanfragen und die Durchführung von Schulungen. Sie werden auch an der Verbesserung der Produktionseffizienz mitarbeiten und sicherstellen, dass alle Prozesse den höchsten Standards entsprechen. Wenn Sie über ausgezeichnete Kommunikationsfähigkeiten und die Fähigkeit zum Multi-Tasking verfügen, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld einen echten Unterschied zu machen.

Qualifications

• Erfahrung in der Qualitätskontrolle und After-Sales-Service.
• Fähigkeit zur Erstellung von Berichten und Dokumentationen.

Responsibilities

• Verantwortlich für die Qualitätskontrolle und die Einhaltung von Standards.
• Unterstützung bei der Kundenbetreuung und Schulungen.

Skills

Qualitätskontrolle

Kommunikationsfähigkeiten

Multi-Tasking

SAGE

CIM50

Microsoft Office

Job description

Purpose of job

An individual who is well organized, with excellent communication skills and the ability to multi-task, is essential. Your primary role will be handling all aspects of Quality Control, together with After Sales & Service, with a supporting role in Engineering and Health & Safety activities.

Quality activities - Specific responsibilities

• Report monthly supplier Quality KPIs.
• Ensure that machines and attachments are built to the required specifications and quality standards.
• Ensure product is packed correctly, with associated paperwork checks prior to dispatch to UK and export customers.
• Produce quality reports for faulty items.
• Submit warranty claims for faulty parts on suppliers as required.
• Chase QR's and parts warranty claims on suppliers to a conclusion.
• Investigate RED TAGS and organize corrective actions.
• Raise returns notes for quality issues.
• Keep all current SOPs up to date.
• Develop and issue new build procedures and SOPs as required.
• Monitor pre-production builds.
• Produce inspection reports and sample approval forms for parts as required.
• Support new product development as required.
• Ensure all assembly tools are kept within calibration.

After sales / Sales & Service activities - Specific responsibilities

• Support customer accounts and queries when required.
• Customer prospecting as needed.
• Run customer training and product workshops upon request.
• Provide after-sales support for products when required.
• Make repairs to returned machines, both in-house and on-site as needed.
• Prepare repair quotations and estimates.

Production activities - Specific responsibilities

• Highlight and prioritize opportunities to improve production efficiency with management.
• Record changes in numbers and components introduced during production.

HR & Health and Safety activities - Specific responsibilities

• Assist with lifting equipment testing and new installations as required.
• Assist with assembly aids, jigs, and fixture installs.
• Assist with equipment repairs and justification for replacements.

Performance measurement

• Audit all production machine builds according to a pre-determined schedule.
• Proficiency in the use of SAGE and CIM50.
• Proficiency in Microsoft Office programs.
• Maintain quality and efficiency of work.
• Maintain product knowledge and understanding.
• Ensure accuracy and completeness of documentation and SOPs.
• Manage and prioritize workload effectively.
• Deliver improved production efficiency opportunities.
• Convey a professional image.

Communications

• Attend and report on daily KPIs.