Junior Export Operations Coordinator

Imperial Brands; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Imperial Brands seeks a Junior Export Operations Coordinator to oversee customer order processes in a dynamic FMCG environment. This role involves key responsibilities such as coordinating shipments, managing logistics issues, and ensuring customer satisfaction while contributing to a culture of inclusivity and innovation.

Benefits

Comprehensive compensation package

Bonus scheme

Career development opportunities

Inspiring work environment

Qualifications

• Experience in logistics, customer service, or export operations.
• Skills in transport and proactive problem-solving.
• Strong communication and organization skills.

Responsibilities

• Primary contact for defined markets, ensuring order execution.
• Manage end-to-end sales order processes efficiently.
• Prepare compliant export documentation and handle exceptions.

Skills

Logistics

Customer orientation

Proactivity

Communication

Analytical mind

Good SAP ITP skills

Job description

The Role

An inclusive, innovative global FMCG business supported by 25,000 employees is looking for a Junior Export Operations Coordinator.

In this dynamic role, you’ll be the key contact for defined markets, orchestrating the seamless flow of customer orders from entry to delivery. You’ll ensure every detail aligns—from volume forecasts to shipment coordination—while keeping customers informed and satisfied. With a sharp eye on performance and a proactive approach to problem-solving, you’ll manage everything from export documentation to exception handling.

If you thrive in a fast-paced, cross-functional environment and love turning complexity into smooth execution, this is your opportunity to make a real impact!

Principle Accountabilities

• Primary contact for defined markets, ensuring seamless order execution, alignment with supply plans, and proactive resolution of any issues impacting customer delivery.
• Manage end-to-end sales order processes, ensuring accurate entry, clear communication with DRP/customers, and timely updates on order status.
• Coordinate order shipments across stakeholders, manage SAP flow, monitor credit limits, and optimize transport units to ensure timely and efficient delivery.
• Prepare and share compliant export documentation on time, ensuring alignment with customs and trade regulations, and coordinate inspections as needed.
• Management of exceptions: returns, missing stock, damages, theft
• Management of Master data: coordination and creation of master data for products, prices, new customers, new flows
• Track KPIs and logistics issues, driving continuous improvement through targeted actions.

Skills and Experience Required

• Experience in the field of logistics / customer service / export operations,
• Skills in logistics, transport,
• Customer orientation, proactivity, anticipation, communication, organization, analytical mind and autonomy,
• Good SAP ITP skills,
• English language skills.

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at [e-mail] to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.