Junior Engineer: Water Pumps & Systems (Training)

AWD online; Ipswich; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Structured training pathway

Career progression in a global company

Supportive team environment

Exposure to wide range of technologies

Permanent, full-time

Job summary

AWD Online in Ipswich is seeking a Junior Mechanical or Electrical Engineer, Graduate Engineer or HND/HNC graduate to start a career in the water and pump industry, helping customers find practical engineering solutions.

You will learn across pumps, control panels, drives and fittings, support with product information, quotations and enquiries, and receive full product training. This entry-level role offers a salary of £26,500–£30,000 plus benefits and a permanent, full-time contract.

Qualifications

• HND, HNC or Degree in Mechanical Engineering, Electrical Engineering or a related technical discipline.
• Interest in practical engineering applications, product selection and customer support.
• Excellent communication and interpersonal skills.
• Good problem-solving ability and attention to detail.
• Ability to manage multiple enquiries and prioritise workload effectively.
• Proficient in Microsoft Office, including Excel, Word and Outlook.
• Customer-focused mindset and willingness to help.
• Ability to interpret technical information and translate it into practical solutions.
• Strong organisational and administrative skills.
• Flexible, proactive team player.
• Motivation to learn and grow within a customer-focused engineering environment.

Responsibilities

• Respond to customer enquiries by phone and email, providing prompt, clear and professional support.
• Interpret customer requirements and help identify suitable pump systems and associated equipment.
• Recommend appropriate products based on the customer’s application, specification or problem.
• Prepare and issue accurate, competitive quotations based on customer requirements.
• Support the internal team with product information, application guidance and commercial insight.
• Build knowledge across pumps, control panels, variable speed drives, plastic fittings and accessories.
• Answer incoming telephone calls and help resolve or direct queries effectively.
• Provide basic guidance and practical support where required.
• Assist with order processing, enquiry tracking and general office administration.
• Maintain accurate records of enquiries, quotations and customer communications.
• Work closely with colleagues across sales, operations and technical teams to support smooth day-to-day activities.

Skills

Communication skills

Problem-solving

Time management

Microsoft Office

Customer focus

Organisational skills

Team player

Interpersonal skills

Education

HND/HNC or Degree in Mechanical/Electrical Engineering

Tools

Microsoft Office Suite

Excel

Word

Outlook

Job description

AWD Online in Ipswich is seeking a Junior Mechanical or Electrical Engineer, Graduate Engineer or HND/HNC graduate to start a career in the water and pump industry, helping customers find practical engineering solutions.

You will learn across pumps, control panels, drives and fittings, support with product information, quotations and enquiries, and receive full product training. This entry-level role offers a salary of £26,500–£30,000 plus benefits and a permanent, full-time contract.