Junior De-Brief Clerk

Bullet Express; Uddingston; On-site; GBP 18,000 - 21,000; Full time

Job summary

Bullet Express in the United Kingdom is hiring a Junior De-Brief Clerk to join our Bothwell-based Operations Team. This entry-level role focuses on driver de-briefing, POD processing and handling customer queries. No prior transport experience is required as full training is provided.

You will work in a busy office, supporting the Operations Manager and Drivers, with on-the-job training and development opportunities. Microsoft Office experience is desirable.

Qualifications

• No prior transport or logistics experience required; full training provided.
• Must be comfortable using computers and learning new systems.
• Good communication skills and attention to detail are essential.

Responsibilities

• De-brief drivers and verify paperwork.
• Process PODs and transport documents accurately.
• Handle customer and driver queries by phone and email.
• Provide general operations support and maintain records.
• Support learning and development within the team.

Skills

Computer literacy

Microsoft Office

Communication

Organisational skills

Tools

Microsoft Office

Job description

Location: Bullet Express, Bothwell

Hours: Monday to Friday, 11:00am – 7:00pm

Reporting to: Operations Manager

About The Role

Bullet Express is looking for a Junior De-Brief Clerk to join our Operations Team at our Bothwell site.

This is an entry-level position designed for someone looking to start a career within transport and logistics. Previous transport experience is not required, as full on-the-job training will be provided.

The role will support our busy transport operation, with a particular focus on driver de-briefing, Proof of Delivery (POD) processing, customer queries and general operational administration.

We are looking for someone who is confident, organised and comfortable working in a busy, fast-paced office environment. You must have previous experience using computers, and experience with Microsoft Office is desirable.

The successful candidate will work closely with the Operations Manager, Operations Team and Drivers, receiving ongoing training and support while developing their knowledge of our transport operation.

Key Responsibilities

Driver De-Briefing

• De-brief drivers throughout the day as they return to the depot.
• Check that drivers have returned all required paperwork and documentation.
• Identify any missing or incomplete information during the de-brief process.
• Ensure any delivery or collection issues reported by drivers are passed to the Operations Team.
• Communicate clearly and confidently with drivers.
• Assist with maintaining accurate driver and delivery records.

POD & Document Processing

• Scan and upload Proof of Deliveries (PODs) accurately and in a timely manner.
• Process and upload any other relevant transport documentation.
• Check documentation for missing or incorrect information.
• Deal with customer requests for copies of PODs.
• Assist with finding and providing documentation when requested by customers or the Operations Team.
• Ensure documents are stored and processed correctly using company systems.
• Maintain accurate and organised electronic records.

Customer & Telephone Support

• Answer incoming telephone calls and direct them to the appropriate person where required.
• Assist customers with general delivery and POD queries.
• Provide customers with clear and professional information.
• Pass more complex customer or operational issues to the appropriate member of the Operations Team.
• Maintain a helpful and professional approach when speaking with customers and drivers.

Operations Support

• Assist the Operations Team with general daily administrative tasks.
• Update information on internal systems when required.
• Work closely with the Operations Manager and wider Operations Team.
• Assist during busy periods to ensure the transport office continues to run smoothly.
• Follow company processes and procedures.
• Take on additional operational administration tasks as your knowledge and experience develop.

Learning & Development

This is a junior role where we are looking for the right person to train and develop within the business.

Full training will be provided on our transport processes, internal systems, driver de-briefing and POD procedures.

As your knowledge and confidence develop, you will be encouraged to take on more responsibility and build a wider understanding of the transport operation.

You will be supported by the Operations Manager and experienced members of the Operations Team throughout your training.

What We're Looking For

Previous transport or logistics experience is not required. Full training will be provided.

The successful candidate must:

• Have previous experience using computers.
• Be confident learning and using different computer systems.
• Be comfortable working in a busy, fast-paced office environment.
• Be confident speaking with drivers, customers and colleagues.
• Have good communication skills.
• Be organised and able to manage several tasks throughout the day.
• Have good attention to detail.
• Be reliable and willing to learn.
• Be comfortable asking questions while learning the role.
• Work well as part of a team.
• Have a positive and helpful attitude.

Previous experience using Microsoft Office is desirable but not essential.

The Person

You do not need previous transport experience to be successful in this role.

We are looking for someone with the right attitude, confidence and willingness to learn.

You should be comfortable using computers, speaking to different people throughout the day and working in an environment where priorities can change quickly.

This role could suit someone with previous experience in administration, customer service, retail, hospitality or another busy office or customer-facing environment, as well as someone looking for their first opportunity within the transport and logistics industry.

How Success Will Be Measured

• Accurate and timely scanning and uploading of PODs.
• Accurate completion of driver de-briefs.
• Good communication with drivers, customers and colleagues.
• Customer POD requests being dealt with quickly and accurately.
• Accurate use of company computer systems.
• Following company processes and procedures.
• Developing knowledge and understanding of the transport operation.
• Ability to manage daily tasks within a busy environment.
• Becoming increasingly confident and independent as your training progresses.

Hours of Work

Monday to Friday – 11:00am to 7:00pm

Salary

Salary will be dependent on age and previous experience and will be discussed at interview. As this is an entry-level development role, the starting salary will reflect the successful candidate's experience, with the opportunity to develop their skills and knowledge through on-the-job training.

Start Your Career with Bullet Express

This is a great opportunity to join an experienced Operations Team and learn about the transport and logistics industry from the ground up.

If you are confident, organised, comfortable using computers and enjoy working with people in a busy environment, we would like to hear from you.

No previous transport experience is required – we are looking for the right person with the right attitude and willingness to learn.