Junior Data Centre Technician

CBW Staffing Solutions; Greater London; Hybrid; GBP 18,000 - 30,000; Full time

Job summary

CBW Staffing Solutions is seeking a Junior Data Centre Technician to join a critical data centre in Farringdon, London, on a temp-to-perm basis. You will support network connectivity, server hardware, Microsoft 365 administration, and general data centre operations to ensure high-availability services.

Shift patterns include days and nights, 4 on 4 off, with hourly rates from £18-20 and salary up to £30k+ depending on experience and qualifications.

Qualifications

• Knowledge of data centre operations and best practices.
• Experience in diagnosing network/server issues and providing IT support.
• Familiarity with Microsoft 365 administration and ticketing systems.

Responsibilities

• Build strong customer relationships by managing communications, projects, and service requests, providing timely updates and a consistently high level of service.
• Diagnose and resolve technical issues involving network connectivity, server hardware, OS, software, and data centre infrastructure.
• Take ownership of complex technical issues and escalate when needed, collaborating with internal teams to deliver resolutions.
• Support IT operations, including hardware deployments, Microsoft 365 administration, user support, and helpdesk activities.
• Install and manage cross-connects and cabling, ensuring work aligns with data centre standards.
• Maintain accurate incident records, troubleshooting steps, and resolutions in ticketing systems.

Skills

Data centre basics

Network troubleshooting

IT support

Education

CompTIA A+

CompTIA Network+

MCSA

Job description

Junior Data Centre Technician - Critical Data Centre- Farringdon, London - Temp to perm

Are you a Junior Data Centre Technicianlooking for a new challenge? Do you have Data Centre Experience? Are you looking for an Immediate start?

Exciting opportunity to work in house for a critical data centre situated in London. CBW are currently recruiting for a Junior Data Centre Technician to be based within A data centre located in Farringdon for a temporary to permanent contract. We are looking for a candidate with relevant experiencewho is also open to more trainingand development.

Key duties & Responsibilities

• Build strong customer relationships by managing communications, projects, and service requests, providing timely updates and a consistently high level of service.
• Diagnose and resolve a wide range of technical issues involving network connectivity, server hardware, operating systems, software applications, and data centre infrastructure.
• Take ownership of complex technical issues and act as an escalation point, working collaboratively with internal teams to deliver effective and timely resolutions.
• Support internal IT operations, including hardware deployments, Microsoft 365 administration, user support, and general helpdesk activities.
• Install and manage customer and network provider cross-connects and cabling infrastructure, ensuring work is completed accurately and in line with data centre standards.
• Maintain clear and accurate records of incidents, troubleshooting activities, resolutions, and operational procedures within ticketing systems and knowledge bases.
• Carry out routine data centre activities, including equipment installations, upgrades, cabling, rack management, and hardware replacements.
• Conduct infrastructure audits and maintain accurate inventory records covering equipment, racks, cabling, and power distribution units (PDUs).
• Identify recurring support trends and recommend improvements to processes, efficiency, and the overall customer experience.
• Ensure all activities comply with company security policies, operational procedures, and relevant industry best practices.
• Keep up to date with emerging technologies and developments across data centre operations and technical support.
• Work collaboratively as part of the wider team, sharing knowledge and contributing to a positive, customer-focused working environment.

Hours of work / contract details

• Days and Nights shift pattern
• 7:00am - 19:00pm / 19:00pm - 7:00am
• 4 on 4 off
• Temp to permanent position
• Hourly rates offered from £18-20p/h depending on experience and qualifications
• Salary up to £30k + depending on experience and qualifications

Requirements (desirable)

• CompTIA A+
• CompTIA Network+
• Microsoft certifications (MCSA or equivalent)
• Other relevant infrastructure or networking certifications