Junior Computer System Engineer

Henkel AG & Co. KGaA; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Junior Systems Engineer to ensure seamless operation of IT systems. You'll troubleshoot issues, maintain devices, and support colleagues, contributing to exciting IT projects. This role offers a chance to grow your skills in a dynamic environment.

Qualifications

• Experience in troubleshooting technical issues.
• Knowledge of IT systems and networks.

Responsibilities

• Troubleshoot technical issues and respond to Service Desk requests.
• Set up and maintain PCs, laptops, and software applications.
• Monitor system performance and track trends.

Skills

Troubleshooting

Communication

Job description

About this Position Technology is at the heart of everything we do, and as a Junior Systems Engineer, you’ll play a vital role in ensuring our computers, software, and networks run seamlessly. You’ll be the friendly, knowledgeable expert who troubleshoots issues, maintains essential systems, and supports colleagues with their IT needs, helping them stay connected and productive every day.
What you´ll do

• Be the go-to person for troubleshooting technical issues, responding to requests via our Service Desk, and ensuring swift, effective resolutions. If a challenge is more complex, you’ll escalate it to the right teams while keeping users updated.
• Set up, maintain, and troubleshoot devices, from PCs and laptops to software applications and network systems—making sure everything runs smoothly.
• Keep an eye on system performance, track trends, and share insights that help improve efficiency and prevent future issues.
• Communicate clearly and professionally with colleagues, offering helpful guidance, timely updates, and ensuring their IT experience is seamless and stress-free.
• Work closely with teams across the business—locally and internationally—bringing your technical skills to exciting IT projects and new technology implementations.
• Follow company policies, maintain clear documentation, and uphold performance standards to ensure smooth operations and top-tier IT support.
• Stay up to date with the latest technology trends, expand your skills, and build a rewarding career in IT.