Junior IT Enterprise Systems Engineer (6month Fixed Term Contract)

Ticketmaster; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company in live entertainment seeks a Junior IT Enterprise Systems Engineer to support cloud infrastructures. This hands-on role involves troubleshooting, collaborating with IT teams, and ensuring compliance with global standards. Ideal candidates are proactive problem solvers with a strong interest in cloud technologies.

Qualifications

• Experience or strong interest in cloud technologies.
• Basic understanding of networking and Active Directory.

Responsibilities

• Troubleshoot and resolve technical issues.
• Collaborate with regional IT teams for support.
• Monitor and maintain cloud-based platforms.

Skills

Troubleshooting

Analytical Skills

Problem-Solving

Collaboration

Education

Helpdesk or Support Experience

Tools

AWS

Microsoft Office 365

Windows Server

Job description

Job Summary:

JOB DESCRIPTION – Junior IT Enterprise Systems Engineer

Location: London, United Kingdom (Hybrid – 3 days in the office)

Division: Ticketmaster International – International IT

Contract Terms: Fixed Term Contract (6months), 40 hours per week

THE TEAM

The International IT team ensures Live Nation Entertainment receives best-in-class IT services and support across the international regions of EMEA, APAC, and LATAM.Within this team, the IT Enterprise Systems function consists of specialists managing critical services including Amazon Web Services (AWS), Microsoft Office 365, Tanium, Trend products, and Windows infrastructure.

THE JOB

We have an exciting opportunity for a Junior IT Enterprise Systems Engineer to support and troubleshoot our public and private cloud infrastructures, essential to the daily operations of our business in the EMEA region.

This is a hands-on support and engineering role where you'll gain exposure to a broad range of technologies such as AWS, Office 365, Active Directory, Windows Server, and endpoint security tools, while collaborating with our regional IT teams and ensuring compliance with global IT standards.

WHAT YOU WILL BE DOING

• Troubleshoot and resolve technical issues raised through the team’s support queue.

• Collaborate with regional IT teams to deliver reliable IT support across EMEA.

• Perform system updates, patches, and configurations using approved tools.

• Monitor and maintain cloud-based platforms such as AWS and Office 365.

• Support networking, security, and application platforms in line with policy.

• Ensure all technology usage aligns with company-wide security standards.

• Assist with business integrations and infrastructure-related projects.

• Track and report on metrics, compliance, and service effectiveness.

• Maintain accurate documentation of systems and processes.

• Follow change control procedures to ensure reliable system modifications.

• Participate in IT projects and contribute to continuous improvement efforts.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Experience or strong interest in Amazon, Microsoft, or Google cloud technologies.

• Familiarity with Microsoft Operating Systems and Collaboration tools.

• Previous helpdesk or support experience desirable.

• Basic understanding of networking, Windows Server, and Active Directory.

• Willingness to work toward certifications in AWS or Microsoft technologies.

• Ability to follow structured processes and document clearly.

• Strong troubleshooting and analytical skills.

• Fluent in English, both written and spoken.

YOU (BEHAVIOURAL SKILLS)

• Proactive approach to problem-solving and self-learning.

• Willing to work collaboratively and support team objectives.

• Able to manage time and prioritise multiple tasks effectively.

• Keen to grow technically and take ownership of personal development.

• Adheres to Ticketmaster values of Accountability, Integrity, Teamwork, Communication, and Simplicity.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to deliver on that vision.

We do it all with an intense passion for live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

• Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

• Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

• Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-hybrid