Junior Application Support Analyst

System C; Liverpool; Híbrido; GBP 23.000 - 28.000; Jornada completa

Descripción de la vacante

System C is seeking an Associate Application Support Analyst in Liverpool to support healthcare software. You will join our Application Support team and follow a structured two-year development pathway designed to help you build the technical, product and customer support skills needed to progress to Application Support Analyst.

You’ll work with experienced colleagues to investigate and resolve issues affecting our healthcare software, helping customers restore service quickly while developing

Formación

• Strong interest in technology and solving problems.
• Excellent written and verbal communication.
• Methodical approach to investigation and analysis.
• Experience in a Service Desk or technical support environment.
• Experience with ServiceNow or Jira; knowledge of healthcare systems is a plus.

Responsabilidades

• Investigating incidents and service requests escalated from the Service Desk
• Troubleshooting application issues using logs and product knowledge
• Applying fixes, workarounds and configuration changes
• Escalating complex issues with evidence and analysis
• Maintaining accurate support records and documentation
• Providing timely updates to customers and stakeholders
• Supporting product defect investigation and testing
• Contributing to knowledge articles and service improvements

Conocimientos

Tech problem-solving

Communication skills

Organisational skills

Attention to detail

Investigation & analysis

Customer service

Learning mindset

Herramientas

ServiceNow

Jira

SQL

Descripción del empleo

Location: Liverpool, United Kingdom
Salary: 25000GBP DoE

Start your career supporting technology that helps improve health and care outcomes

At System C, we're on a mission to deliver technology that connects and transforms health and care services for millions of people. If you're naturally curious, enjoy solving problems, and want to develop a career in technology, this could be the perfect opportunity to start your journey.

As an Associate Application Support Analyst, you'll join our Application Support team and follow a structured two-year development pathway designed to help you build the technical, product and customer support skills needed to progress to Application Support Analyst.

You'll work with experienced colleagues to investigate and resolve issues affecting our healthcare software, helping customers restore service quickly while developing your knowledge in a supportive and collaborative environment.

What you'll be doing

• Investigating incidents and service requests escalated from the Service Desk
• Troubleshooting application issues using diagnostic tools, logs and product knowledge
• Applying fixes, workarounds and authorised configuration changes
• Escalating complex technical issues with clear evidence and analysis
• Maintaining accurate support records and documentation
• Providing professional and timely updates to customers and stakeholders
• Supporting product defect investigation, testing and validation activities
• Contributing to knowledge articles and continual service improvement initiatives

What we're looking for

• A strong interest in technology and technical problem-solving
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• A methodical approach to investigation and analysis
• A commitment to learning, development and delivering excellent customer service
• Experience in a Service Desk, application support or technical support environment
• Experience using ServiceNow, Jira or similar tools
• Knowledge of healthcare systems, SQL, databases or application configuration
• Experience supporting customers in regulated or business-critical environments

You'll be joining a company that values collaboration, accountability, continuous improvement and integrity. We believe in working as one team, taking ownership, always looking for better ways of working and doing the right thing for our customers and colleagues. We also offer flexible benefits, wellbeing support, professional development opportunities and recognition programmes designed to help you thrive.

Your career pathway

This role sits within our Application Support career framework as a Level 1 Associate position. Following successful completion of the structured development programme and achievement of key milestones, you'll be eligible for progression to Application Support Analyst.

At System C, we believe great work happens when flexibility and collaboration come together. All our roles are offered on a hybrid basis, with colleagues spending a minimum of two days each week in the office to connect, create, and grow together. (Excludes associate and field-based roles).

We prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.