Junior Service Desk Analyst

System C; Belfast City District; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Structured training

Career progression

Development opportunities

Flexible benefits

Recognition programmes

Job summary

System C in the United Kingdom is seeking an Associate Application Support Analyst to join our Application Support team and help customers get the most from our software solutions. This entry-level role offers structured training, mentoring, and a collaborative environment focused on your development.

You will provide first-line support, investigate issues with logs and SQL, and work with product, development, and partners to deliver timely fixes while building strong customer relationships.

Qualifications

• Strong communication and customer service skills.
• Basic understanding of technology, software or IT systems.
• Interest in SQL, databases, or programming.
• Proactive attitude and willingness to take ownership.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Provide first-line support for customer incidents using Jira.
• Investigate and resolve technical issues using logs, SQL, and diagnostic tools.
• Work closely with Product, Development, and third-party partners.
• Replicate issues to identify software defects and support long-term fixes.
• Communicate clearly and professionally with customers throughout the support process.
• Take ownership of assigned customer accounts and ensure incidents are resolved within agreed service levels.
• Support both hosted and on-premise customer environments.

Skills

Strong communication

Customer service

SQL interest

Proactive attitude

Team collaboration

Tools

Jira

Remote tools

Server environments

Application support

Job description

Start your technology career while helping improve lives

At System C, we deliver technology that helps transform education, health, and social care services across the UK. We are looking for an Associate Application Support Analyst to join our Application Support team and help our customers get the very best from our software solutions.

This is an excellent opportunity for someone at the beginning of their technology career who enjoys problem-solving, learning new skills, and helping others. You will receive structured training, mentoring, and ongoing support from a collaborative team that is committed to your development.

What You'll Be Doing

As part of our Application Support team, you will:

• Provide first-line support for customer incidents using Jira
• Investigate and resolve technical issues using logs, SQL, and diagnostic tools
• Work closely with Product, Development, and third-party partners
• Replicate issues to identify software defects and support long-term fixes
• Communicate clearly and professionally with customers throughout the support process
• Take ownership of assigned customer accounts and ensure incidents are resolved within agreed service levels
• Support both hosted and on-premise customer environments

What We're Looking For

We are looking for someone who is curious, motivated, and eager to learn.

You Will Ideally Bring

• Strong communication and customer service skills
• A basic understanding of technology, software, or IT systems
• An interest in SQL, databases, or programming
• A proactive attitude and willingness to take ownership
• The ability to work independently and collaboratively within a team

Experience with Jira, remote support tools, server environments, or application support is beneficial but not essential.

Why join System C?

At System C, we are on a mission to improve outcomes through technology. You'll be part of a supportive and inclusive team where learning, development, collaboration, and continuous improvement are encouraged every day. Our culture is built around working as one team, taking ownership, always striving to improve, and doing the right thing.

We Offer

• Structured training and mentoring
• Clear career progression opportunities
• Ongoing technical and professional development
• Flexible benefits and wellbeing support
• Recognition programmes that celebrate success and achievement

If you're enthusiastic about technology, enjoy solving problems, and want to build a rewarding career while making a meaningful impact, we'd love to hear from you.