Junior Account Manager

Logistics; Royal Tunbridge Wells; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Salary up to £28,500

25 days annual leave

Health Cash Plan

Private Medical Insurance

Employee Assistance Programme

Enhanced Family Leave

Flexible and remote working

Charity volunteering days

Learning & development opportunities

Pension schemes

Life Assurance

Job summary

Logistics UK is recruiting a Junior Account Manager to manage a portfolio of 270+ member accounts, maintain exceptional service levels, and drive growth across our product and service range. You will conduct regular reviews, pursue renewals, and identify upsell opportunities while collaborating with colleagues across the business.

The role emphasizes strong communication, relationship skills, and proactive account management within the UK logistics sector.

Qualifications

• Customer-focused with excellent communication skills.
• Comfortable building relationships over Teams, phone and email.
• Organised, proactive, and able to manage multiple priorities.
• Confident identifying commercial opportunities and helping customers find the right solutions.
• Driven by targets and motivated by delivering results.
• Experienced in account management, sales, customer service, or a similar customer-facing role.
• Competent using CRM systems and Microsoft Office applications.

Responsibilities

• Manage and develop a portfolio of 270+ member accounts.
• Conduct regular account review and renewal conversations with customers.
• Identify opportunities to upsell and cross-sell Logistics UK products and services.
• Recruit new members and maximise engagement across our service offering.
• Maintain and manage a healthy sales pipeline through our CRM system.
• Generate and pass qualified sales leads to field-based colleagues.
• Support debt management activities to ensure continuity of customer services.
• Ensure all customer interactions are accurately recorded and maintained.
• Complete post sale administration and customer follow-up activities.
• Achieve daily account review and customer contact targets.
• Act as an ambassador for Logistics UK and our industry-leading services.
• Attend training sessions, team meetings, industry events, and conferences as required.

Skills

Customer focus

Excellent communication

Relationship building

CRM usage

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Are you a confident communicator who enjoys building relationships, delivering excellent customer service, and identifying opportunities to help businesses succeed? If so, we would love to hear from you.

Logistics UK is looking for a motivated Junior Account Manager to join our growing commercial team. This is an exciting opportunity to work with an established portfolio of members and customers, helping them get the most from our products and services while driving business growth.

As a Junior Account Manager, you will be responsible for managing a portfolio of over 270 customer accounts, building strong relationships and ensuring members continue to receive exceptional support from Logistics UK.

You will conduct regular account reviews, manage renewals, identify opportunities to upsell and cross-sell additional services, and support the recruitment of new members. Working closely with colleagues across the business, you'll play a key role in helping customers navigate the challenges of the logistics sector while promoting Logistics UK's wide range of services.

Why Join Logistics UK?

At Logistics UK, you will be part of a collaborative and supportive team that plays a vital role in supporting businesses across the logistics industry. You will have the opportunity to develop your career, build valuable commercial experience, and make a real impact in an organisation that represents one of the UK's most important sectors.

This is a fantastic opportunity for someone looking to develop a career in account management, sales, or business development within the UK's leading logistics trade association.

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Key Responsibilities

• Manage and develop a portfolio of 270+ member accounts.
• Conduct regular account review and renewal conversations with customers.
• Identify opportunities to upsell and cross-sell Logistics UK products and services.
• Recruit new members and maximise engagement across our service offering.
• Maintain and manage a healthy sales pipeline through our CRM system.
• Generate and pass qualified sales leads to field-based colleagues.
• Support debt management activities to ensure continuity of customer services.
• Ensure all customer interactions are accurately recorded and maintained.
• Complete post sale administration and customer follow-up activities.
• Achieve daily account review and customer contact targets.
• Act as an ambassador for Logistics UK and our industry-leading services.
• Attend training sessions, team meetings, industry events, and conferences as required.

• Customer focused with excellent communication skills.
• Comfortable building relationships over Teams, phone and via email.
• Organised, proactive, and able to manage multiple priorities.
• Confident identifying commercial opportunities and helping customers find the right solutions.
• Driven by targets and motivated by delivering results.
• Experienced in account management, sales, customer service, or a similar customer-facing role.
• Competent using CRM systems and Microsoft Office applications.

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

• Basic salary of up to £28,500 per annum + OTE
• 25 days of annual leave plus bank holidays
• Christmas Working Arrangement for extra days off during the festive period
• Health Cash Plan for all employees and Private Medical Insurance for managers
• Employee Assistance Programme and Mental Health First Aiders
• Enhanced Family Leave policy
• Flexible and remote working arrangements
• Two paid days off per year for charity or volunteering work
• Various learning and development opportunities
• Range of pension schemes
• Award scheme to recognise outstanding employees
• Life Assurance Scheme for peace of mind