Junior Account Manager

Eurofins Humangenetik & Pränatal-Medizin; Needham Market; Remote; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a leading life sciences company as a Junior Account Manager. This role offers comprehensive training and the opportunity to build strong relationships with clients. You'll be the key point of contact, assisting in client management and ensuring their needs are met through effective communication and support. With a focus on customer satisfaction and collaboration, this position is ideal for those with a keen interest in science and business. Embrace a fulfilling career with a company committed to sustainability and diversity, where your contributions will make a real difference.

Benefits

Enhanced Annual Leave Entitlement

Company Pension Plan

Life Assurance Scheme

Healthcare Cash Plan

Employee Assistance Programme

Health and Wellbeing Programmes

Free Parking

Worldwide Career Opportunities

Qualifications

• Basic customer service knowledge and good communication skills required.
• GCSE Science or equivalent is a must for this role.

Responsibilities

• Assist senior account manager in supporting clients and managing relationships.
• Communicate proactively with customers to ensure effective service.

Skills

Customer Service Knowledge

Communication Skills

Collaboration Skills

Interest in Science and Business

Attention to Detail

Education

GCSE Science or Equivalent

Tools

Client Relationship Management (CRM) Systems

ELIMS

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

This is a great opportunity to join Eurofins Food Testing as a Junior Account Manager, full training on the role will be provided.

The purpose of this position is to assist senior account manager in supporting GAFTA and FOSFA clients and to be a key point of contact between our customers and our business, building a relationship as a trusted partner with our customers.

This is a home-based role, working 37.5 hours per week - 08:30 till 16:30.

• Reporting of results using ELIMS.
• Advising and supporting customers with their needs.
• Ensuring that the Client Relationship Management (CRM) system and any other systems utilised by the company are maintained with up-to-date information.
• Working closely with the Key Account Manager in preparing quotations to ensure that the pricing achieves profit expectations and contractual obligations can be met.
• Undertaking specific Junior account management roles as required.
• Proactively communicating with our customers to ensure we are providing an effective service in line with customer expectations.
• Familiarising with customer-specific requirements and standards advising on best tests to be done for their needs.
• Working with the Key Account Manager in setting targets, growth strategies, and improved ways of working with customers to maintain contact with clients to ensure satisfaction with the company's services.
• Keeping up to date with current techniques, topics, and legislation, learning from the Key Account Manager to gain knowledge in the sector and provide support in growing the business unit.
• Learning how to communicate with customers face-to-face with the training and development.
• Undertaking such other duties as may be commensurate with the post.

Qualifications

• Basic customer service knowledge.
• General understanding of relevant quality and technical standards (e.g. UKAS/ISO 17025).
• Conscientious and keen to learn in the industry.
• Good attitude to collaboration and good communication skills.
• Keen interest in science and business.
• Some customer-facing previous experience, can be retail or other sectors.
• GCSE Science or equivalent.
• Current and valid driving licence.

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues' special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement.
• Additional Annual Leave Purchase scheme.
• Annual Leave Sellback Scheme.
• Additional Annual Leave at Employees' set service dates.
• Company Pension Plan.
• Life Assurance Scheme (4 times annual salary).
• Healthcare Cash Plan (6+ months service).
• Enhanced Maternity, Adoption and Paternity Schemes.
• Employee Assistance Programme – 24/7 confidential.
• Health and Wellbeing Programmes.
• Free parking.
• Worldwide career opportunities.
• We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit, you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements. This will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.

Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible. Due to the high volume of applications we receive, please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date, unfortunately, on this occasion your application has been unsuccessful.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives, we also count on our dedicated carbon reduction team to help us achieve this goal!

Find out more in our career page: https://careers.eurofins.com/