Junior Account Manager

Siren Training; Greater London; Hybrid; GBP 25,200 - 30,800; Full time

Benefits offered by this job

Quarterly bonus based on performance

Opportunity for professional growth

Free lunch on a Friday

Job summary

Siren Training, located near Old Street, London, is looking for a proactive Junior Account Manager to support our growing portfolio of clients.

This role includes managing client relationships, identifying training requirements, and offering excellent customer service. A positive attitude and team player mentality are essential. Attractive perks include a salary of £28,000 PA, quarterly performance bonuses, hybrid work setup, and professional development opportunities.

Qualifications

• 1-year minimum in account management or customer service.
• Experience in B2B customer service or account management.
• Ability to manage client communications efficiently.

Responsibilities

• Manage an existing portfolio of clients.
• Identify opportunities for upselling and cross-selling.
• Coordinate service delivery with subcontractors and trainers.

Skills

Account Management or customer service experience

Excellent telephone manner

Exceptional attention to detail

Strong IT literacy

Health and safety experience

Tools

CRM systems

Gmail applications

Job description

Siren Training is seeking a proactive and relationship-focused Junior Account Manager to join our friendly, ambitious team and support our portfolio of clients. This is an exciting opportunity to join a growing Health and Safety Training company near Old Street, London. The successful candidate must be self-motivated, have strong organisational skills, and be able to prioritise effectively. They will manage an existing portfolio of clients, maintaining strong relationships while identifying opportunities to further support their training requirements.

Essential skills/experience of the Junior Account Manager:

• Account Management or customer service experience (1-year minimum)
• Excellent telephone manner
• Exceptional attention to detail, ensuring accurate CRM / data management and administration at all times
• Able to manage client communications efficiently, ensuring timely follow-up and resolution of requests.
• Liaising with subcontractors and trainers to coordinate service delivery.
• Managing subcontractor diaries and training schedules.
• Team player with a positive attitude who will thrive in a small, friendly, energetic, and ambitious team
• Strong IT literacy, with confidence using CRM systems, Gmail applications, and other cloud-based software.
• Health and safety experience/qualifications/contacts
• Experience in a B2B customer service or account management environment.
• Ability to identify opportunities for upselling and cross‑selling services.
• Ability to identify opportunities to grow client relationships and increase account value
• Experience coordinating training courses, consultancy services, or field‑based personnel.
• Positive attitude and good sense of humour

What We Offer:

• Salary of £28,000 PA
• Hybrid - 3 days in the office/2 days WFH
• Quarterly bonus based on performance
• Opportunity for professional growth and development
• Full training and support will be provided
• Free lunch on a Friday

We are looking for someone willing to hit the ground running and help us achieve our ambitious goals.

If you feel you meet the above criteria of this Junior Account Manager role, then please apply now!