Junior Account Manager

Ingenta; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Junior Account Manager to support their account management team. In this exciting role, you'll manage client communications, assist with onboarding, and identify opportunities to maximize revenue. Collaborating with various internal departments, you'll gain a comprehensive understanding of the business and have the chance to grow within the company. This position offers a dynamic work environment where your contributions will directly impact client satisfaction and company success. If you're passionate about client relations and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Strong communication skills and a natural ability to forge relationships.
• Working knowledge of Microsoft Office products is essential.

Responsibilities

• Assist in managing client accounts and nurturing relationships.
• Coordinate onboarding of new clients and ensure deadlines are met.
• Monitor metrics and identify upsell opportunities within existing clients.

Skills

Microsoft Office

Communication Skills

Client Relationship Management

Revenue Maximization

Education

Bachelor's Degree

Tools

Jira

CRM Software

Job description

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Ingenta is searching for a Junior Account Manager who will be responsible for supporting the account management team in maintaining and growing client relationships. The role involves managing client communications, assisting with onboarding and project coordination and identifying opportunities to maximise revenues within the existing client base.

The successful candidate will work with a range of internal departments, including Product Development, Marketing, Finance and Sales to gain a deep understanding of the business with the opportunity to grow within the company.

Key responsibilities include:

• Assist the account management team in managing client accounts and nurturing relationships.
• Coordinate the onboarding of new clients ensuring timelines and deadlines are met.
• Communicate with Clients to provide updates, address queries and increase awareness of Ingenta’s products and services.
• Assist with preparing reports and presentations to both internal and external stakeholders.
• Collaborate with internal teams to ensure successful delivery of products and services.
• Contribute to the preparation of forecasting and assist with monitoring progress.
• Assist with maintaining and updating internal records within Jira and CRM.
• Monitor metrics and identify opportunities to upsell within the existing client base to maximise growth.

Main/Core Tasks

• Leadon customer collaboration sessions and strategic business reviews to expose opportunities.
• Develop customised strategies to achieve the clients business goals that align with Ingenta’s products and services.
• Identify opportunities to maximise revenues within the existing client base.
• Regularly monitor and review client accounts for performance and satisfaction.
• Maintain and update client records and ensure contractual terms are met.

Key Technical Skills and Knowledge:

• Working knowledge of Microsoft Office products (in particular: Word, Excel, PowerPoint) is essential.
• Strong communication skills are essential.
• A natural ability to forge strong relationships with an appetite to maximising revenues is essential.
• An interest in the Publishing Industry, Trade Associations and/or the Intellectual Property industry is desirable.

Ingenta is a publicly listed and independent company with a 40-year history of creating and providing reliable software products and services and over 30 years running rights royalty management that can support any industry. Ingenta’s mission is to be a strategic partner in providing functionally superior solutions that allow companies to operate effectively and securely while being able to take advantage of technical advancements in a controlled way. The company works with all sectors but specializes in the trade, scholarly, academic, and educational areas.

Our employees are full time staff members that are highly experienced professionals who are passionate about their field and located in your regions. Ingenta has been here from the beginning, so we know exactly what it takes to operate your business online. Take advantage of our experience and knowledge to unlock your tomorrow today.

Only applications with accompanying cover letter will be considered. Please send accompanying cover letter to [e-mail] quoting job reference ING317.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Business Development

• Industries

  Software Development

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