21577 - Operational Support Officer

Allscreens Nationwide Ltd; Coventry; On-site; GBP 21,000 - 25,000; Full time

Job summary

HM Courts & Tribunals Service seeks an Operational Support Officer based at Coventry Magistrates' Court to provide excellent customer service and administrative support to court and tribunal users, judiciary and management.

You will work as part of a team to progress cases through the court/tribunal system, maintain records, and ensure smooth proceedings while interacting with the public and professional users.

Qualifications

• Experience delivering helpful customer service in a professional environment.
• Strong attention to detail when handling records and information.
• Clear, confident written and spoken communication.
• Capable of working in a collaborative team.

Responsibilities

• Prepare papers and files for court, tribunals and meetings, handling sensitive information.
• Create and update records digitally with accuracy.
• Communicate with court users, judiciary and other agencies clearly.
• Support the smooth running of court proceedings and facilities.
• Act as a first point of contact for court users when required.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Job description

Proud to serve. Proud to keep justice going.

Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose,

Location

These posts will be based at Coventry Magistrates' Court, 60 Little Park Street, Coventry, CV1 2SQ

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession.

• Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
• Creating and updating records digitally, interpreting information required on a court file accurately.
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations
• Supporting the smooth running of court proceedings, preparing court /hearing rooms and ensuring court runs efficiently.
• When required, you will be an essential first point of contact for all court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.

These positions will be part of the newly formed Operational Support Compliance Team and will support Legal Advisers by resulting cases for busy courts across the region.

Working Pattern

It is important to note that these roles are on a 5 in 6 day working pattern, meaning staff will work every other Saturday, with a day off during the week. This will enable support for Saturday remand courts.

Your knowledge, skills and experience

• Customer service skills; ability to work in a service-led customer-facing environment.
• Digital and administrative skills; with excellent attention to detail.
• Communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications.
• Resilience and empathy to be able to deal with sensitive information and situations.
• A team player; able to work collaboratively and flexibly to deliver business objectives.