Job Vacancy: Technical Sales Advisor

ISCVE Ltd; Leatherhead; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Company pension scheme

Job summary

A specialist audio electronics company in Leatherhead is looking for a Customer Service & Technical Support member. The ideal candidate will have strong technical skills, excellent communication, and a passion for customer service. Responsibilities include handling sales inquiries, providing product support, and managing sales order processing. Flexible and adaptable candidates are preferred. This is a full-time role with fixed hours from Monday to Friday, 08:30 to 17:00.

Qualifications

• Demonstrated self-motivation and pro-active attitude.
• Strong attention to detail and ability to work in a team.
• Membership of ISCVE is an advantage.

Responsibilities

• Handle technical sales inquiries and provide quotes.
• Conduct customer communications via phone and email.
• Deliver accurate technical product support.
• Deliver accurate technical product support by phone, email or webchat.
• Attend necessary training and maintain organisation and admin duties.

Skills

Technical skills or practical thinking with sales focus

Excellent communication skills

Energetic and enthusiastic

Ability to learn fast

Customer service passionate

Interest in Technical Audio Electronics

Job description

Cloud Electronics Ltd. is a small audio electronics, design, engineering and distribution company. We are a specialist niche manufacturer of Commercial Audio Electronics, used around the world by some of the most prestigious brands in Retail, Hospitality, and Fitness & Leisure. The Cloud Electronics brand, is synonymous with premium design, build and sound quality and is the industries brand leader.

Cloud’s facility is clean, tidy and a pleasant environment to work in with a relaxed and professional atmosphere.

We are looking for a new member of the team to work within the Customer Service & Technical Support department.

The right candidate will need to demonstrate the right attitude and mindset, with an engaging personality. The Candidate will need to be self-motivated, pro-active, conscientious and punctual. Accuracy and attention to detail is very important to the role.

Most importantly, however, we are looking for the right person – someone who can work in a small-knit team and is adaptable.

The Role:

• You will be responsible for handling technical sales enquiries including specifying products, providing quotes, maximising sales and providing a high level of customer service
• Administer the company’s Sales Order Processing for UK & Worldwide orders including sales orders, repairs, stock enquires, logistics & shipping admin. Including all legal documentation and paperwork

Key Skills:

• Have good technical skills or be a practical thinker with a strong sales focus
• Highly efficient and able to make calculated decisions
• Possess excellent communication skills, both written and verbal
• Energetic, enthusiastic with an enquiring technical mind
• Accurate, consistent and diligent approach to duties
• Ability to learn fast and support the customer
• Passionate about providing first class customer service and a willingness to learn about Commercial Audio Solutions
• An interest in Technical Audio Electronics and / or Music Production
• Ability to work in a busy environment and have a ‘can Do’ attitude
• Be flexible, punctual and prepared to help out the rest of the organisation in a willing and positive manner
• Membership of ISCVE an advantage

Key Responsibilities:

• You will be responsible for handling technical sales enquiries including specifying products, providing quotes, maximising sales and providing a high level of customer service
• To be the first-line customer interface, communicating courteously with customers by telephone and e-mail;
• Deliver accurate technical product support via phone, email, or webchat;
• Audio system design support and product application assistance;
• Assist customers and integrators with Network & IT support relating to AV Systems;
• Administer the company’s Sales Order Processing for UK & Worldwide orders including sales orders, repairs, stock enquires, logistics & shipping admin. Including all legal documentation and paperwork;
• To attend any necessary training courses in line with company requirements and personal development;
• Maintain a good standard of organisation, general office duties, paperwork and administration;
• We are particularly interested in hearing from candidates with a strong technical ability along with the drive to learn and develop their product knowledge

Hours:

The role requires fixed working hours, Mon-Fri 08:30 – 17:00 with a 30min lunch break. This is a 40hrs / week, full-time position.

Salary is negotiable, based on candidate skills and experience. Employees will be enrolled in the Company pension scheme after successful completion of a probationary period.