Job Title: customer consultant

The Body Shop international limited; Royal Leamington Spa; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading ethical beauty brand is seeking a dedicated individual to support the store management team in driving sales and delivering exceptional customer service. Ideal candidates will have strong interpersonal skills, effective communication abilities, and a genuine passion for the beauty and retail industry. Open availability for shifts is essential. Join a team committed to creating positive impact and empowering communities through ethical practices.

Qualifications

• Customer service experience is ideal.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support in driving sales and profit within the store.
• Deliver exceptional customer service on the shop floor.
• Uphold the values and vision of the company.

Skills

Strong interpersonal skills

Effective communication

Passion for beauty and retail

Job description

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

Requirements:

1. Strong interpersonal skills to build rapport with customers - customer service experience is ideal
2. Ability to communicate and listen effectively
3. A genuine passion for beauty and the retail industry
4. Open availability for evening, weekend, and holiday shifts.

About The Body Shop:

When Anita Roddick founded The Body Shop in 1976, she had a vision: Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots remain a core part of our identity, from iconic window posters to vegetarian products and campaigns. We stand up and speak the truth, doing things a little differently. The Body Shop aims to generate positive economic, social, and environmental impact, fighting for what we believe in. We embrace breaking the mould, and seek team members who aren't afraid to challenge norms.

With over 2,000 products designed to suit every customer's preference, our team is dedicated to understanding customer needs and recommending products that make them feel great. Many products are packed with natural ingredients sourced ethically through Community Trade programmes, helping communities build better lives.