Job Opportunity: Network Support Assistant

Good Food Scotland; Glasgow; On-site; GBP 18,000 - 22,000; Full time

Job summary

Good Food Scotland is searching for a Network Support Assistant to enhance community operations across multiple locations in Glasgow. This role includes providing operational cover in community shops, assisting in warehouse management, and facilitating deliveries.

The ideal candidate must have strong communication skills, a flexible approach to work, and a clean UK driving license. Training and support will be provided by the team to ensure a smooth integration into the role.

Qualifications

• Experience working in customer-facing environments.
• Ability to undertake manual handling tasks safely.
• Confident driver with experience driving larger vehicles.

Responsibilities

• Provide cover across community shops during staff absences.
• Assist with food deliveries and collections.
• Maintain communication with the Operations Manager and team.

Skills

Good communication and interpersonal skills

Confidence using email and digital systems

Ability to manage a varied workload

Flexible and reliable approach to work

Experience in retail or community food provision

Full, clean UK driving license

Experience with EPOS systems

Knowledge of food poverty and community initiatives

Job description

Location: Multiple locations across Glasgow, including Good Food Scotland community spaces, warehouse and delivery operations

Hours: 16 hours per week. Hours may vary depending on operational needs but will generally fall on Tuesdays, Wednesdays and Thursdays, with occasional Friday cover required.

Hourly Rate: £16.62 per hour

Contract: Fixed-term (12 months), with the intention to extend, subject to funding

Start Date: As soon as possible

Reports To: Operations Manager

Job Purpose

The Network Support Assistant plays a key role in supporting the day-to-day operations of Good Food Scotland. The primary purpose of the role is to provide operational cover across our network of community shops and larders during periods of annual leave, sickness absence, training, or other staff absences. The post holder will be trained to operate all Good Food Scotland affordable food spaces and will be expected to step into the role of Community Shop Coordinator when required, ensuring services continue to run smoothly and consistently. When cover is not required within our affordable food spaces, the post holder will support the wider network through warehouse operations, food collections, deliveries, van operations, administration, and other Good Food Scotland projects. The role requires flexibility, strong organisational skills, confidence working with volunteers and community members, and a willingness to work across multiple locations throughout Glasgow.

Key Responsibilities

Community Shop and Larder Cover

• Develop a thorough understanding of the operation of all Good Food Scotland community shops and larders.
• Provide cover across the network during periods of annual leave, sickness absence, training, or other staff absences.
• Undertake the full responsibilities of a Community Shop Coordinator when covering a site.
• Operate the Loyverse EPOS and till system confidently and accurately.
• Receive, process and display stock in line with local procedures.
• Open and close community spaces as required.
• Handle cash, complete cashing-up procedures and maintain accurate financial records.
• Help to maintain positive relationships with volunteers, community shop members, housing association partners and community organisations.
• Support the delivery of wraparound services and activities taking place within community spaces.
• Complete administrative tasks associated with the running of each space.
• Ensure community spaces are clean, welcoming, safe and well maintained.

Warehouse, Delivery and Project Support

• Assist with the day-to-day operation of the Good Food Scotland warehouse.
• Prepare, load and unload deliveries safely and efficiently.
• Deliver food and supplies to community shops, larders and project locations.
• Support stock management, stock rotation and storage processes.
• Assist with food collections from suppliers and partner organisations.
• Provide practical support to Good Food Scotland projects and events as required.

Van Use and Vehicle Responsibilities

• Drive Good Food Scotland vehicles in accordance with organisational policies and procedures when required.
• Carry out routine vehicle safety checks and report any issues promptly.
• Keep vehicles clean, tidy and presentable.
• Maintain accurate mileage records.
• Upload fuel receipts, vehicle documentation and vehicle photographs as required.

Administration and Digital Tasks

• Use Google Drive and other organisational systems to upload documents, photographs, forms and receipts as required.
• Maintain accurate records and complete administrative tasks in a timely manner.
• Monitor and respond to work emails and messages during working hours.
• Follow organisational procedures and guidance relating to record keeping and data management.

Communication and Team Working

• Maintain regular communication with the Operations Manager and wider team.
• Review work schedules and cover requirements regularly.
• Liaise with Coordinators regarding cover, collections and operational matters.
• Share relevant information and updates with colleagues in a timely manner.
• Attend team meetings, training and development opportunities as required.

Skills, Knowledge and Experience

• Good communication and interpersonal skills.
• Confidence using email, Google Drive and digital systems.
• Ability to manage a varied workload and adapt to changing priorities.
• Ability to undertake manual handling and physical tasks safely.
• Flexible and reliable approach to work.
• Full, clean UK driving licence.
• Ability to travel between multiple locations across Glasgow.
• Experience working in retail, community food provision, warehousing or customer-facing environments.
• Understanding of vehicle safety checks and responsibility for keeping company vehicles clean, secure and roadworthy.
• Confident and competent driver with experience driving larger vehicles, including Transit-style vans, Mercedes Sprinter vans or similar delivery vehicles.
• Experience using EPOS or till systems.
• Experience working with volunteers.
• Knowledge of food poverty, community food initiatives or the third sector.

Additional Information

Good Food Scotland is a growing charity and ways of working continue to evolve. The post holder may be required to undertake other reasonable duties appropriate to the role.

Support, guidance and training will be provided by the Operations Manager and wider team as systems and processes continue to develop.