Jo Malone London Lakeside Christmas Stylist Various Hours

The Estée Lauder Companies Inc.; Grays; On-site; GBP 21,000 - 27,000; Full time

Job summary

Jo Malone London is seeking a customer-focused stylist to deliver exceptional service and host immersive brand experiences in our boutique. You will welcome visitors from around the world and showcase The World of Jo Malone London™ to customers, colleagues and media contacts.

The role emphasizes hospitality, storytelling, and attentiveness, with responsibilities ranging from demonstrations to special events in a luxury retail setting.

Qualifications

• Warm, friendly and helpful demeanour.
• Willingness to work retail hours including nights and weekends.
• Right to live and work in the country if invited to interview.

Responsibilities

• Provide outstanding customer service to every visitor.
• Maintain the boutique environment and daily operations.
• Assist with opening/closing procedures and housekeeping.
• Support sales goals and contribute to brand storytelling.

Skills

Customer service

Retail hours flexibility

Communication

Job description

Description

At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.

Primary responsibilities

The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with opening and closing of the Boutique and housekeeping duties. The Stylist will understand their individual sales and service goals.

Qualifications

The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.

• The ability to provide inspirational, authentic and personalized customer service
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview