Jo Malone London- Selfridges London- 37.5hrs

The Estée Lauder Companies; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Training and development

Competitive remuneration and benefits

Job summary

Jo Malone London is seeking a stylist to deliver an inspirational, personalized in-store experience and educate customers on fragrance and skincare. You will host events like wedding consultations and signature experiences, while maintaining high visual merchandising standards.

As a natural host with a can-do attitude, you will work retail hours including days, nights, weekends and events, build relationships with customers and support the boutique team to drive sales and brand loyalty.

Qualifications

• Ability to provide inspirational, authentic and personalized customer service.
• Willingness to work retail hours including days, nights, weekends and special events.
• Experience with retail environments and customer engagement.
• Proof of right to live and work in the country if invited to interview.

Responsibilities

• Provide outstanding customer service and achieve service goals.
• Maintain the store environment and housekeeping duties.
• Open/close the boutique and assist with events.
• Support execution of in-store events and visuals.

Skills

Customer service

Communication skills

Retail experience

Creativity

Education

Make-up artistry qualification

Tools

Retail POS software

Job description

StylistDescriptionAs one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers.You will also like working as part of a high performing team to create impact with in-store events and to ensure that the store always achieves our high standards of visual merchandising to stand out against our competitors.If you are a dynamic self-starter looking for a progressive career opportunity then this could be the perfect role for you and the first step of your career with a leader in prestige beauty.While certification in make up artistry and/or previous retail make up experience is desirable we also welcome applicants with amateur level experience. As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package.QualificationsWhile a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertiseAll applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer serviceAbility to work retail hours including days, nights, weekends and special events in a fast-paced work environmentPrevious experience with retail point-of-sale softwareApplicants must be able to provide proof of right to live and work in the country if invited to attend for interviewThe StylistAt Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with opening and closing of the Boutique and housekeeping duties. The Stylist will understand their individual sales and service goalsResponsibilities and tasksDeliver exceptional customer serviceMaximise sales performance and productivityBuild collaborative relationships with your colleaguesSupport the execution of in store eventsAwareness of stock and inventoryMaintain high VM standards and work environmentTo be aware of competitor activity and to drive an omni-channel approachAdhere to Brand grooming guidelinesMaintain the high standard of housekeepingThe Ideal CandidateThe ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.The ability to provide inspirational, authentic and personalized customer serviceAbility to work retail hours including days, nights, weekends and special events in a fast-paced work environmentApplicants must be able to provide proof of right to live and work in the country if invited to attend for interviewOur BrandThe Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company.At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.Our company brand is the articulation of who we are—it defines our corporate entity, The Estée Lauder Companies.WE AREIndividuals.We are a bold, diverse community—home to the most creative talent.WE AREInventors.We have pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty.WE AREGlobal CitizensWe are a bold, diverse community—home to the most creative talent.As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we’re ready to share and amplify our company brand so that we can build on The Estée Lauder Companies’ leading reputation in the industry. Like the consumer-facing brands in our diverse portfolio, which all have brand books that articulate individual brand equity, we’ve just completed the same exercise for our company brand, The Estée Lauder Companies.Together, WE ARE The Estée Lauder Companies. #ELCfamily