Jo Malone London - Bath - Assistant Store Manager - 37.5hrs over 5 days, Fully Flexible

The Estée Lauder Companies; Somerton; Hybrid; GBP 26,000 - 42,000; Full time

Job summary

Jo Malone London is seeking an Assistant Boutique Manager to elevate store performance, lead a dynamic team, and deliver exceptional customer experiences. You will host events, coach staff, and ensure outstanding service while aligning with the Brand’s vision across boutique operations.

As part of The Estée Lauder Companies, you’ll drive sales, manage inventory, and maintain premium VM standards, supporting the Boutique Manager in running the store and stepping in during absences.

Qualifications

• Proven retail management/assistant retail management experience.
• Ability to deliver inspirational, authentic and personalized customer service.
• Experience in setting sales targets, customer service targets and staff scheduling.
• Experience in store events and in-store collaborations.
• Ability to work retail hours including days, nights, weekends and events.
• Applicants must be able to provide proof of right to live and work in the country if invited to interview.

Responsibilities

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships across department store
• Create, organise and execute in-store events
• Effectively manage stock and inventory
• Maintain high VM standards and work environment
• Complete administrative tasks to a high standard and timely manner
• Drive an omni-channel approach in response to competitor activity

Skills

Retail management

Customer service

Team leadership

Sales planning

Event hosting

Inventory management

POS software

Microsoft Office

Tools

Retail POS software

Microsoft Office

Job description

Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. As well as coveted colognes, Jo Malone London creates luxurious scents for bath, body and home. Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining™. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon. Always elegant. Always appreciated.

Assistant Business Manager

Position Summary

At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts.

Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Assistant Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.

Responsibilities and tasks

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships across department store
• Create, organise and execute in store events
• Effectively manage stock and inventory
• Maintain high VM standards and work environment
• Complete any administrative tasks to a high standard and in a timely manner
• To be aware of competitor activity and to drive an omni-channel approach

The Ideal Candidate

The ideal candidate will be warm, kind and friendly, love to help with a can-do attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.

• Proven retail management/assistant retail management experience
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Our Brand

The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company.

At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.

Our company brand is the articulation of who we are - it defines our corporate entity,

The Estée Lauder Companies.

WE ARE

Individuals.

We are a bold, diverse community - home to the most creative talent.

WE ARE

Inventors.

We have pushed the boundaries of possibility for 70+ years - together, we are inventing the future of beauty.

WE ARE

Global Citizens

We are a bold, diverse community - home to the most creative talent.

As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we’re ready to share and amplify our company brand so that we can build on The Estée Lauder Companies’ leading reputation in the industry. Like the consumer-facing brands in our diverse portfolio, which all have brand books that articulate individual brand equity, we’ve just completed the same exercise for our company brand, The Estée Lauder Companies.

Together, WE ARE The Estée Lauder Companies. #ELCfamily

Description

We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self-starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step toward a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
• Retail operations experience including inventory management and cash reconciliation
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft Office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview