Jira & Confluence AMS Engineer

Ampstek; Stevenage; On-site; GBP 45,000 - 75,000; Full time

Job summary

Ampstek in the United Kingdom is seeking a Jira & Confluence AMS Engineer with 4–8 years of experience to administer Jira Software, Jira Service Management and Confluence, and to configure projects, workflows, screens, and security schemes.

The role involves providing L2/L3 support, monitoring health and performance, and assisting Agile teams with Jira best practices, with on-site work at Stevenage as required.

Qualifications

• 4–8 years of experience in Jira & Confluence administration.
• Bachelor's degree in Engineering, Computer Science, IT or related field.
• UK National with ability to travel to Stevenage office.

Responsibilities

• Administer Jira Software, Jira Service Management (JSM), and Confluence environments.
• Configure projects, workflows, screens, field configurations, permissions, notification schemes, and security schemes.
• Create and manage Confluence spaces, templates, knowledge bases, and content governance.
• Manage user provisioning, groups, roles, and access permissions.
• Configure Scrum and Kanban boards, dashboards, filters, reports, and Advanced Roadmaps.
• Support Agile teams with Jira best practices and process improvements.
• Provide L2/L3 support for Jira, Confluence, and JSM platforms.
• Troubleshoot platform, workflow, permission, and integration issues.
• Monitor application health, performance, backups, and maintenance activities.
• Handle incident, service request, and enhancement activities within defined SLAs.
• Support user onboarding, training, and documentation.
• Work with JCMA and CCMA migration tools.

Skills

Jira Software Administration

JQL and Dashboard Development

Education

Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field

Job description

Role Title: Jira & Confluence AMS Engineer

Job Summary:

Experience: 4–8 Years

Jira & Confluence Administration Responsibilities

• Administer Jira Software, Jira Service Management (JSM), and Confluence environments.
• Configure and maintain projects, issue types, workflows, screens, field configurations, permissions, notification schemes, and security schemes.
• Create and manage Confluence spaces, templates, knowledge bases, and content governance.
• Manage user provisioning, groups, roles, and access permissions.
• Configure Scrum and Kanban boards, dashboards, filters, reports, and Advanced Roadmaps.
• Support Agile teams with Jira best practices and process improvements.

Support & Operations Responsibilities

• Provide L2/L3 support for Jira, Confluence, and JSM platforms.
• Troubleshoot platform, workflow, permission, and integration issues.
• Monitor application health, performance, backups, and maintenance activities.
• Handle incident, service request, and enhancement activities within defined SLAs.
• Support user onboarding, training, and documentation.
• Work with JCMA and CCMA migration tools.

Required Skills

• Jira Software Administration
• JQL and Dashboard Development

Educational Qualification

• Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field.

Location & Security Requirements

• Candidate must be a UK National due to the nature of the customer environment and security requirements.
• Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
• Candidate should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required