Jewellery Client Services Assistant

Inspiring Search; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading British fine jewellery designer is seeking a Client Services Assistant for their flagship store in London. This full-time role involves managing client orders and repairs, requiring previous jewellery experience. The ideal candidate will have strong organisational and analytical skills, and a passion for luxury products.

Benefits

Selection of office snacks

Team socials

Birthday day off

Jewellery loyalty scheme

Qualifications

• Previous jewellery experience required.
• Entry to mid-level role in a luxury environment.

Responsibilities

• Main point of contact for client orders, repairs, and valuations.
• Manage end-to-end client and stock repairs.
• Liaise with suppliers to ensure smooth operations.

Skills

Proficient in Microsoft Office

Numerical skills

Good analytical skills

Good organisation skills

Multi-tasking

Attention to detail

Job description

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Base pay range

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CEO at Inspiring Interns and Inspiring Search

Do you have a passion for the Luxury Jewellery sector?

Would you like to work for one of Britain's best known fine jewellery designers?

This vacancy requires you to have previous Jewellery experience.

About the Role

The Client Services Assistant reports to the Operations Manager and plays an integral part in client services. This role is based at our Flagship store, in Central London and is a full-time role.

This is an entry to mid-level role and is dependent on relevant experience in a similar operational role within a luxury Jewellery environment. This is an exciting role and a wonderful opportunity to work with a beautiful product within an established and growing brand.

Key Responsibilities:

You will be the main point of contact between the Retail team and our suppliers regarding client orders (including bespoke), repairs, valuations and price enquiries.

End to end management of Client, Wholesale & Stock repairs.

End to end management of Special Orders & Bespoke items.

Liaising with suppliers and workshops to ensure the smooth running of repairs and client orders.

Organising workshop dispatches and collections via couriers.

Receive and record inbound parcels.

Along with Product Management Coordinator onboard replenishment stock and wholesale stock.

Supporting the Merch & Production & Operations team to ensure accurate and timely Assay management.

QC and onboarding of stock & repairs.

Assisting the Production Co-Ordinator & Designer with Gemstone inventories & sourcing of stones.

Ad-Hoc administrative duties relating to Client Services.

Projects to improve processes & procedures.

Skills + Attributes required:

Proficient in Microsoft Office

Able to work with various delivery portals DHL, Fedex etc.

Numerical and intermediate Excel skills

Good analytical skills

Good organisation skills

Able to multi-task and prioritise

Accuracy and attention to detail

Comfortable with using stock and IT systems (Full Training will be given)

*Full-time role, Monday to Friday.

About the Client:

This is a British fine jewellery designer known for striking colour combinations and use of precious gemstones. Enduring success in the jewellery business over the last 38 years is a testament to their creativity, eye for design, and attention to detail.

With a dedication to exceptional craftsmanship and responsibly sourced materials, the designs are exquisite jewellery to complement a modern lifestyle. Loved and worn by generations globally, their colourful creations bring joy to every occasion and are cherished as heirlooms for ages to come. The brand is stocked in prestigious brand partners including Fortnum + Mason, The Watches of Switzerland Group and is available globally online and FarFetch.com

This is a global brand committed to celebrating the diverse voices of our employees, partners, and the customers we serve. We are a proud member of the RJC (Responsible Jewellery Council) and we continue to implement sustainable changes to ensure we are caring for our environment and our team.

To be successful

You will have a can-do attitude.

You’re a happy team player.

You are personable and positive.

You’re willing to learn and are approachable.

You are honest and straightforward and solve problems/look for solutions.

You enjoy working in a creative environment.

You have a sense of humour.

You are an insatiable learner.

What we offer:

Selection of office snacks

Team socials

Birthday day off

Jewellery loyalty scheme

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail Apparel and Fashion

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