JD Star Graduate E-Commerce Account Manager

JD.COM; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

JD.com is seeking a JD Star Graduate Account Manager to help expand the Joybuy marketplace across Europe. You’ll scout, pitch, negotiate with top brands, and onboard merchants while gaining hands-on experience in a fast-paced commercial role that blends data analytics with proactive sales execution.

You will join a structured early-career pathway designed to accelerate your development, with learning, support, and exposure to global growth initiatives from day one.

Qualifications

• Recent graduate or Class of 2026 with a Bachelor’s or Master’s degree.
• Native/local market language plus fluent professional English.
• Structured thinker who can break down complex problems.
• Interest in trade, e-commerce, and relationship-building.
• Familiarity with online marketplaces and agile learning.

Responsibilities

• Proactive merchant acquisition through outreach, market mapping and BD.
• Creative pitching and negotiation addressing logistics and platform costs.
• Structured analysis of merchant data, traffic, and market trends.
• Cross-border consulting on international trade and compliance.
• Deliver measurable results with KPIs on onboarding conversions.

Skills

Merchant acquisition

Negotiation

Data analysis

Cross-border trade

English proficiency

Education

Bachelor's or Master's degree

Job description

At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.

Our Global Reach

JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

We believe great ideas can come from anywhere, and often, they come from you. As an intern or graduate at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.

About Our Program

You’ll be joining in a JD Star (JDS) Graduate Role, a semi-structured early-career pathway designed to accelerate young professionals whilst making an impact in your role at JD.com. Over your first year, you’ll take on meaningful projects, build technical and leadership skills, and gain exposure to the world-class functions driving JD’s global growth.

As a JD Star Graduate Account Manager, you won’t just be managing existing relationships—you will be the driving force expanding our Joybuy marketplace ecosystem. You will scout, pitch, negotiate with, and onboard top-tier brands and merchants across Europe, helping them navigate complex international e-commerce landscapes. We’ll be sure to give you the learning and support you need to thrive in this is a high-impact, fast-paced commercial role that blends data analytics with proactive sales execution.

What You’ll Do (The Reality of the Role):

• Proactive Merchant Acquisition: Conduct targeted outreach, market mapping, and business development to identify potential high-value sellers for the Joybuy platform.
• Creative Pitching & Negotiation: Overcome merchant objections regarding logistics, compliance, and platform costs by confidently positioning our strategic advantages and ROI.
• Structured Business Analysis: Analyse merchant data, traffic performance, and market trends (CTR, CVR) to optimize onboarding strategies and pitch materials.
• Cross-Border Consulting: Act as a trusted advisor on international trade, helping European merchants understand supply chain mechanics, global compliance, and digital store operations.
• Deliver Measurable Results: Own clear commercial KPIs focused on outreach volume, merchant engagement quality, and successful onboarding conversions.

Who You Are (Our Ideal Candidate Profile):

• Studies: Recent graduate or graduating in 2026 in a Bachelor or Masters degree.
• Language: Native-level proficiency in the local market language with fluent professional English.
• A Structured Communicator: You don't just speak well; you think logically. You can break down complex business problems into structured solutions.
• Commercially Minded & Resilient: You view rejection as a data point, not a setback. You have a natural curiosity for trade and relationship-building.
• E-Commerce Native: You aren't starting from scratch. You already understand the baseline mechanics of online marketplaces through research or experiences
• Agile Learner: You possess the curiosity to quickly master changing platform rules, cross-border regulations, and competitor dynamics.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.