Japanese Speaking Customer Support - Data Breach (Hybrid)

South West Recruitment Ltd; Greater London; Hybrid; GBP 19.000 - 21.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Full training provided

High-profile project

Zusammenfassung

South West Recruitment Ltd in London is recruiting four Japanese-speaking Customer Support Specialists for a temporary data breach response project. The role combines hybrid working with potential move to fully remote arrangements as shift patterns evolve.

You will be the first point of contact for Japanese-speaking customers, provide empathetic support, follow approved guidance, and record interactions. Full training is provided before taking calls, with day or night shifts available.

Qualifikationen

• Fluent spoken and written Japanese and English.
• Excellent communication and customer service skills.
• Previous experience in customer service or contact centre preferred.
• Calm, patient, and professional manner.
• Good IT and keyboard skills.

Aufgaben

• Answer inbound calls from Japanese-speaking customers.
• Provide clear, professional, empathetic customer support.
• Respond to enquiries using approved FAQs and guidance.
• Explain information in a straightforward and reassuring way.
• Accurately record customer interactions.
• Follow strict data protection and confidentiality procedures.
• Work as part of a supportive customer response team.

Kenntnisse

Fluent Japanese

Fluent English

Excellent communication

Customer service experience

Professional demeanour

IT skills

Jobbeschreibung

South West Recruitment Ltd in London is recruiting four Japanese-speaking Customer Support Specialists for a temporary data breach response project. The role combines hybrid working with potential move to fully remote arrangements as shift patterns evolve.

You will be the first point of contact for Japanese-speaking customers, provide empathetic support, follow approved guidance, and record interactions. Full training is provided before taking calls, with day or night shifts available.