ITSM Sales Specialist

Franklin Fitch; Greater London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Principal Consultant to drive ITSM and ITOM solution sales. This role offers a unique opportunity to impact digital transformation and service automation while collaborating with top tech vendors. You will be responsible for managing sales cycles, building customer relationships, and staying ahead of market trends. Join a supportive and inclusive workplace that values continuous learning and career growth. If you are passionate about driving change through innovation, this could be the perfect opportunity for you.

Benefits

Inclusive workplace

Competitive salary

Flexible core hours

Continuous learning opportunities

Career growth opportunities

Qualifications

• Proven success in selling ITSM and ITOM solutions.
• Strong communication and stakeholder management skills.

Responsibilities

• Drive growth of ITSM and ITOM solution sales.
• Collaborate with tech vendors to create joint solutions.
• Manage full sales cycles from conversation to delivery.

Skills

ITSM solutions sales

ITOM solutions sales

Digital transformation

Service automation

Consultative communication

Stakeholder management

Commercial acumen

Tools

ServiceNow

Xurrent

Job description

Principal Consultant | GTM for MSPs, VARs & Vendors

Location: London, Birmingham, Manchester or Leeds (Hybrid)

We’re looking for someone with a passion for driving change through digital automation and IT service innovation. If you’ve got a track record of success with ITSM and ITOM solutions (especially platforms like ServiceNow or Xurrent) you could be the perfect fit.

Why You’ll Love Working Here

• A genuinely inclusive and supportive workplace
• Competitive base salary with strong benefits
• Hybrid working and flexible core hours
• Continuous learning and real career growth opportunities
• Be part of something big! With huge investment by one of Europe’s most established IT powerhouses

What You’ll Be Doing

• Driving the growth of ITSM and ITOM solution sales, creating real impact for both existing and new customers
• Building and managing a healthy, accurate pipeline—working closely with our brilliant sales teams
• Designing and executing territory plans that open new doors and unlock whitespace
• Collaborating with leading tech vendors to bring joint solutions to life
• Managing full sales cycles, from first conversation to successful delivery
• Staying sharp on market trends to keep us one step ahead
• Identifying common challenges and shaping future service offerings
• Working cross-functionally to support broader solutions and bring the best to our customers

What You Bring

• Proven success selling ITSM/ITOM solutions, with a focus on digital transformation and service automation
• Expertise in ServiceNow, Xurrent, or similar platforms
• Experience in both public and private sectors is ideal but not essential
• Strong commercial acumen and understanding of budget cycles
• An authentic, consultative communication style, both written and spoken
• A strategic mindset for building strong, long lasting customer relationships
• Solid stakeholder management and a proactive approach to collaboration

If this sounds like it could be you, please click apply and I will be in touch!

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales

Industries: IT Services and IT Consulting